**Experienced Full Stack Customer Success Manager – Real Estate Web Platform**

At arenaflex, we're revolutionizing the real estate industry with our cutting-edge web platform, serving agents, teams, and brokerages across North America and Canada. As the highest overall-rated real estate web platform in the industry, we're committed to delivering exceptional customer experiences that drive long-term success. Our Customer Success department is a vital part of this mission, and we're seeking an experienced and passionate Customer Success Manager to join our team. **About arenaflex** arenaflex is a dynamic and innovative company that's changing the face of the real estate industry. Our team is comprised of talented individuals who share a passion for delivering exceptional customer experiences and driving business growth. With a strong focus on customer satisfaction, we're committed to building long-term relationships with our clients and helping them achieve their goals. **Job Brief** As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring our clients' success and satisfaction with our web platform. You'll be the primary point of contact for new signups, working closely with them to address their needs, resolve issues, and provide personalized support. Your expertise will help our clients get the most out of their website and overall experience with arenaflex. **Key Responsibilities** * Take new clients under your wing immediately after they've signed up, providing a seamless onboarding experience * Conduct periodic check-ups to ensure clients are satisfied with their experience and to inform them of existing and new features that may benefit them * Deliver 1 on 1 product demonstrations and live support to help clients maximize their website's potential and overall experience with arenaflex * Collaborate with cross-functional teams, including sales and support, to ensure a cohesive and exceptional customer experience * Develop and maintain a deep understanding of our web platform, its features, and its applications in the real estate industry * Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our customer success strategies **Individual Requirements and Skills** * Fluent written and spoken English * Minimum 1+ year work experience as a Customer Success representative or similar role (i.e., hospitality or support role) * Minimum 1+ year experience working with WordPress or a similar CMS platform (arenaflex's custom CMS is built on top of WordPress) * Minimum 1+ year 1 on 1 virtual support and/or consulting experience (arenaflex uses Google Hangouts) * Ticket support experience (arenaflex uses Intercom) * Phone support experience (arenaflex uses Kixie) * Experience with project management platforms (arenaflex uses Teamwork, ClickUp, and Asana) * Experience working with brand image and promoting value through customer experience * Exceptional ability to communicate and foster positive business relationships * Technical skills required, as they relate to the use of the product or service * Accountability and personal organization are essential (this is a remote position) **Bonus Skills** * Real estate industry experience * Experience with customer success platforms and tools (e.g., Gainsight, Medallia) * Familiarity with arenaflex's web platform and its features * Strong analytical and problem-solving skills * Experience with data analysis and reporting **Working Hours** We'll expect roughly 8 hours per day, between PST and EST U.S. time zones. As a remote position, you'll have the flexibility to work from anywhere, but you'll be required to maintain regular working hours and be available for virtual meetings and support sessions. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have opportunities to: * Develop your skills and expertise in customer success, sales, and support * Collaborate with cross-functional teams to drive business growth and customer satisfaction * Participate in professional development programs and training sessions * Take on new challenges and responsibilities as the company grows and evolves **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is comprised of talented individuals who share a passion for delivering exceptional customer experiences and driving business growth. We're committed to building a positive and inclusive work environment that supports the well-being and success of our employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $60,000 - $80,000 per year, depending on experience * Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: Flexible work arrangements, professional development opportunities, and a fun and supportive work environment **How to Apply** If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application using the link below. Apply Job! We can't wait to hear from you! Apply for this job