Experienced Customer Experience Representative – Delivering Exceptional Service and Driving Customer Satisfaction at arenaflex

Introduction to arenaflex arenaflex operates a portfolio of renowned brands, including arenaflex Rent-A-Car, National Car Rental, and Alamo car rental, and has been consistently recognized as one of the top places to work. As the largest and fastest-growing privately-owned automotive rental and leasing company in North America, arenaflex is committed to its shared vision of becoming the world's best and most trusted mobility company. With a strong focus on customer satisfaction, innovation, and employee development, arenaflex offers a unique and dynamic work environment that fosters growth, learning, and success. Job Overview arenaflex is seeking a highly skilled and enthusiastic Customer Experience Representative (CXR) to join its team at the National/Alamo branch located at the Fort Wayne Airport. As a CXR, you will play a vital role in delivering exceptional customer service, ensuring seamless transactions, and promoting company-approved services and products to provide a positive experience for all customers. This part-time position offers a competitive hourly rate of $20.67 and a schedule of Friday, Saturday, and Sunday from 7:00 am to 3:00 pm. Key Responsibilities Meet and greet customers in a professional, friendly, and timely manner, ensuring a warm and welcoming experience. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment. Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information, demonstrating a commitment to customer satisfaction and loyalty. Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors, ensuring prompt and effective communication. Place outgoing calls for callback management and miscellaneous calls as assigned, maintaining a high level of productivity and attention to detail. Assist in assessing the condition of rental vehicles upon return, notifying Management of any known customer problems, vehicle issues, or required maintenance, and contributing to the overall efficiency of the rental process. Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training, demonstrating a commitment to personal and professional growth. Essential Qualifications To be considered for this exciting opportunity, you must: Be at least 18 years old. Have a minimum of 2 years of customer service or sales experience, demonstrating a strong ability to interact with customers, understand their needs, and provide effective solutions. Hold a valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record within the past 2 years, and no drug or alcohol-related convictions on your driving record within the past 5 years (DUI/DWI). Be authorized to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future. Be willing to accept the starting pay of $20.67 per hour plus bonus opportunities and work part-time with the scheduled hours of Friday, Saturday, and Sunday from 7:00 am to 3:00 pm. Preferred Qualifications While not required, the following qualifications are preferred: Prior experience in the automotive rental industry or a related field. Strong knowledge of customer service principles, practices, and techniques. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Basic computer skills and familiarity with software applications, including rental management systems. Skills and Competencies To succeed in this role, you will need to demonstrate the following skills and competencies: Customer Focus : A strong commitment to delivering exceptional customer service, ensuring customer satisfaction, and building loyalty. Communication : Effective communication, interpersonal, and problem-solving skills, with the ability to interact with customers, colleagues, and vendors. Attention to Detail : A high level of attention to detail, with the ability to accurately process transactions, manage paperwork, and maintain records. Time Management : The ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment. Teamwork : A willingness to collaborate with colleagues, contribute to a positive team environment, and support the achievement of shared goals and objectives. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience Representative, you will have access to a range of training and development opportunities, including on-the-job training, company-sponsored classroom training, and online learning resources. You will also have the opportunity to progress your career within the company, with potential opportunities for advancement to senior roles or specialized positions. Work Environment and Company Culture arenaflex is proud of its diverse and inclusive work environment, where every employee, customer, and business partner is valued and respected. Our company culture is built on a foundation of integrity, trust, and open communication, with a strong focus on teamwork, collaboration, and mutual support. As a Customer Experience Representative, you will be part of a dynamic and supportive team, with opportunities to contribute to the achievement of shared goals and objectives. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a starting hourly rate of $20.67, bonus opportunities, and a range of benefits, including: Comprehensive health and wellness programs. Retirement savings plans and employee stock purchase programs. Opportunities for career advancement and professional growth. A dynamic and supportive work environment. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving customer satisfaction, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Experience Representative. With its commitment to employee growth and development, diverse and inclusive work environment, and competitive compensation package, arenaflex offers a unique and rewarding career opportunity that is not to be missed. Apply now to take the first step towards a successful and fulfilling career with arenaflex! Apply for this job