Experienced Social Media Customer Support Specialist – Streaming Services and Digital Engagement Expert

Welcome to arenaflex: Where Storytelling Meets Innovation arenaflex is home to a diverse portfolio of iconic brands, producing and distributing acclaimed films and television series that captivate audiences worldwide. Our mission is to curate, produce, and distribute exceptional content that resonates with passionate fan communities. With a range of targeted streaming services, cable networks, and film distribution labels, we are the premier destination for entertainment enthusiasts. Our brands include arenaflex+, and other notable streaming services, as well as cable networks and film distribution labels. About the Role: Social Media Customer Support Specialist We are seeking an exceptionally energetic and analytical Social Media Customer Support Specialist to join our consumer marketing and media team. As a key member of our team, you will be responsible for developing and optimizing customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad experience with digital marketing, customer experience, and data analysis, with a strong focus on providing exceptional customer support through social media channels. Key Responsibilities: Identify key product strategies and features on partner platforms to inform our owned and operated product roadmap Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting Close strong analytical skills with the capacity to comprehend and apply complex data to resolve customer complaints and concerns through social media Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition, and provide timely and effective support to customers through social media Essential Qualifications: Experience in the streaming services industry, with a focus on social media customer support Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle) Highly organized, detail-oriented, and able to work in a fast-paced environment Strong communication and interpersonal skills, with the ability to provide exceptional customer support through social media Ability to work collaboratively with cross-functional teams and stakeholders Preferred Qualifications: Experience with social media management tools and software Knowledge of customer experience and customer journey mapping principles Experience with data analysis and interpretation, with the ability to inform business decisions Strong problem-solving skills, with the ability to resolve complex customer complaints and concerns Ability to work in a dynamic environment, with a focus on continuous learning and improvement Skills and Competencies: To be successful in this role, you will need to possess a range of skills and competencies, including: Strong analytical and problem-solving skills, with the ability to analyze complex data and inform business decisions Excellent communication and interpersonal skills, with the ability to provide exceptional customer support through social media Ability to work collaboratively with cross-functional teams and stakeholders Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to work in a dynamic environment, with a focus on continuous learning and improvement Career Growth Opportunities and Learning Benefits: At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Social Media Customer Support Specialist, you will have access to a range of training and development programs, including: Professional development opportunities, with a focus on continuous learning and improvement Mentorship and coaching from experienced professionals in the industry Opportunities for career advancement, with a focus on promoting from within Access to a range of training and development programs, including workshops, webinars, and conferences Work Environment and Company Culture: At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. Our company culture is built on a range of core values, including: A commitment to excellence, with a focus on delivering high-quality products and services A passion for innovation, with a focus on continuous learning and improvement A dedication to teamwork, with a focus on collaboration and mutual respect A commitment to diversity and inclusion, with a focus on promoting equality and valuing diversity Compensation, Perks, and Benefits: At arenaflex, we offer a comprehensive benefits package that includes: Competitive salary and bonus structure Comprehensive health and wellness benefits, including medical, dental, and vision coverage 401(k) plan, with a focus on saving for the future Paid time off, including vacation and sick leave Opportunities for career advancement, with a focus on promoting from within Conclusion: If you are a motivated and analytical individual with a passion for social media customer support, we encourage you to apply for this exciting opportunity. As a Social Media Customer Support Specialist at arenaflex, you will have the opportunity to work with a range of iconic brands, develop and optimize customer journeys, and provide exceptional customer support through social media. Don't miss out on this chance to join our team and contribute to the success of our streaming services. Apply now to become a part of the arenaflex team! Apply for this job