Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a talented Fiber Customer Support Analyst to join our ranks. If you're passionate about technology, customer service, and making a difference, we want to hear from you. Job Overview As a Fiber Customer Support Analyst at arenaflex, you'll be the go-to expert for our customers' technical questions and issues. You'll join a dynamic call center team that provides top-notch support for our Fios customers, troubleshooting issues with voice, data, and video services. Your exceptional technical support and customer service skills will ensure that our customers receive the best possible experience, every time. Key Responsibilities: Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their technical issues. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and optimal performance. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve complex issues. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that they get the most out of our services. Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and ensuring that customers feel heard and valued. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to delivering exceptional customer experiences. What We're Looking For We're seeking a dedicated and passionate individual with a strong commitment to customer service excellence. You should have amazing communication skills, a positive and professional attitude, and a willingness to learn and grow with our team. If you thrive in fast-paced environments and enjoy helping others connect to the digital world, we want to hear from you. Essential Qualifications: Dedication to customer service excellence, with a strong focus on delivering exceptional experiences. Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner. Positive and professional attitude, with a willingness to learn and grow with our team. Ability to work in a fast-paced environment, with a focus on delivering timely and effective solutions to customer issues. Preferred Qualifications: A related Associate Degree or 2+ years of relevant experience in technical support or customer service. Technical support call center experience, with a strong understanding of communication and networking components. Knowledge of fiber and/or copper networks, with experience troubleshooting issues with voice, data, and video services. Skills and Competencies To succeed in this role, you'll need to possess a range of skills and competencies, including: Strong technical skills, with the ability to troubleshoot issues with voice, data, and video services. Excellent communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner. Ability to work in a fast-paced environment, with a focus on delivering timely and effective solutions to customer issues. Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions. Ability to work collaboratively with internal teams, including technical support, engineering, and customer service. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you'll have access to a range of training and development opportunities, including: Comprehensive training programs, designed to help you develop your technical and customer service skills. Opportunities for career advancement, with a focus on promoting from within. Access to industry-leading tools and technologies, with the opportunity to develop your skills and expertise. A collaborative and supportive work environment, with a focus on teamwork and knowledge-sharing. Work Environment and Company Culture At arenaflex, we're proud of our diverse and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on delivering exceptional customer experiences. As a Fiber Customer Support Analyst, you'll be part of a dynamic and supportive team, with opportunities to collaborate with colleagues from across the organization. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits designed to support your career and personal goals. These include: Competitive salary, with opportunities for career advancement and professional growth. Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, and stock incentive programs. Paid time off, adoption assistance, and tuition assistance, with a focus on supporting your work-life balance and personal goals. Opportunities for professional development and career growth, with a focus on promoting from within. Conclusion If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we want to hear from you. As a Fiber Customer Support Analyst at arenaflex, you'll be part of a dynamic and supportive team, with opportunities to develop your skills and expertise, and contribute to the success of our organization. Apply now to join our team and start your journey with arenaflex. Apply for this job