Experienced Customer Service Management Supervisor – Leading Access and Patient Support Operations at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading player in the healthcare industry, dedicated to delivering innovative solutions that enhance the customer experience and drive product success. As a subsidiary of a renowned healthcare company, arenaflex has established itself as a trusted partner for specialty pharmaceutical manufacturers. Our Access and Patient Support department is at the forefront of this mission, providing direct drug distribution, non-commercial pharmacy services, patient access support, and financial programs that make a meaningful difference in the lives of patients. Job Overview We are seeking an experienced and skilled Supervisor, Customer Service Management to join our Access and Patient Support team. As a key member of our operations team, you will be responsible for the day-to-day supervision of our front-line staff, ensuring that we deliver exceptional customer service and support to our clients and patients. Your expertise and leadership will be instrumental in driving our team's success, and we are excited to welcome a talented and motivated individual to our dynamic and fast-paced environment. Key Responsibilities Supervise and coordinate the daily activities of our Access Patient Support staff, ensuring that customer services and enrollment activities are delivered to the highest standards. Oversee staffing schedules to meet client contract requirements and company policies, including standard operating policies and work instructions. Directly supervise employees in the Access Patient Support Center, providing guidance, training, and support to ensure that they have the skills and knowledge needed to excel in their roles. Set priorities for the team, coordinate work activities with other supervisors, and apply expertise to solve standard and non-standard problems within your area of responsibility. Make informed decisions, often in complex and challenging situations, and coach and support subordinates in their decision-making efforts. Provide direction and input into succession planning, aligning individual goals with work area and functional goals, and building confidence and respect among team members. Assist the work team in achieving goals and commitments, and achieve your own goals and commitments, regardless of obstacles. Work within budgetary and financial objectives, applying knowledge of profit drivers to work processes, and identifying opportunities for long-term change and improvement. Essential Qualifications Bachelor's degree or equivalent work experience preferred, with a strong background in the healthcare field (3-5 years of experience preferred). Proven leadership skills, with the ability to create and communicate strategic and tactical plans that drive efficient and effective operations. Advanced knowledge of healthcare reimbursement, with experience in phone-based customer service and a passion for developing oneself and others. Excellent observation skills, with the ability to identify trends and problems, and provide solutions that meet the needs of clients and patients. Superior written and verbal communication skills, with the ability to present information effectively in one-on-one and small group situations. Ability to effectively mediate situations, facilitate positive outcomes, and handle multiple outstanding issues in a timely and satisfactory manner. Preferred Qualifications Experience with Microsoft Office products, including Word, PowerPoint, Teams, Outlook, and Excel. Strong critical and creative thinking skills, with the ability to adapt to changing situations and priorities. Self-motivated and dependable, with a strong work ethic and a commitment to delivering exceptional results. Organized, punctual, and efficient, with the ability to work effectively in a fast-paced and dynamic environment. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Supervisor, Customer Service Management, you will have access to a range of training and development opportunities, including leadership development programs, industry conferences, and workshops. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of new and innovative solutions that make a meaningful difference in the lives of patients. Work Environment and Company Culture arenaflex is a dynamic and fast-paced organization that values diversity, inclusion, and respect. We are committed to creating a work environment that is supportive, collaborative, and empowering, and we believe that our employees are our greatest asset. As a Supervisor, Customer Service Management, you will be part of a talented and dedicated team that is passionate about delivering exceptional results and making a positive impact on the lives of patients. Compensation, Perks, and Benefits arenaflex offers a competitive salary range of $65,500 - $93,500, depending on experience and qualifications. We also offer a range of benefits, including medical, dental, and vision coverage, paid time off, health savings account, 401k savings plan, and access to wages before pay day. Our benefits package is designed to support the health and well-being of our employees, and we are committed to creating a positive and supportive work environment that recognizes and rewards outstanding performance. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Supervisor, Customer Service Management at arenaflex, you will have the opportunity to make a meaningful difference in the lives of patients, and to contribute to the success of a dynamic and innovative organization. Please submit your application as soon as possible, and join our team of talented and dedicated professionals who are passionate about delivering exceptional results and making a positive impact on the lives of patients. arenaflex is an Equal Opportunity/Affirmative Action employer, and we welcome applications from diverse candidates who are passionate about our mission and values. We are committed to creating a work environment that is inclusive, respectful, and empowering, and we look forward to welcoming you to our team. Apply for this job