Experienced Customer Service Representative – Full-Time Remote Opportunity for Dynamic and Customer-Focused Individuals

Welcome to blithequark At blithequark, we pride ourselves on being a three-time award winner of the fastest growing companies, renowned for our exceptional customer service and extensive range of over 14,000 brand name authentic fragrances. With millions of customers worldwide trusting us, we are committed to delivering an unparalleled service experience. If you are looking for a fast-paced, successful, and growing company to be a part of, then this is the perfect opportunity for you to join our team and contribute to our continued success. About the Role We are seeking an energetic, upbeat, and professional Customer Service Associate to join our growing team. As a full-time remote employee, you will have the flexibility to work from home, from anywhere, and be part of a dynamic and innovative company. This critical role will be the first human touchpoint for our customers, and we are looking for someone with a customer-first mindset, excellent communication skills, and the ability to navigate change in a fast-paced environment. Key Responsibilities Answer a high volume of phone calls, emails, and chat messages daily, providing prompt, accurate, and courteous support to our customers. Track orders efficiently and accurately, ensuring timely resolution of customer inquiries. Recognize and respond to cross-sell opportunities, presenting our products and services in a professional and engaging manner. Resolve customer service problems promptly and accurately, within company guidelines, and in a manner designed to retain and promote customer loyalty. Assist with order verification, damaged/lost package claims, and reshipments, ensuring a seamless customer experience. Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications and skills: Dedicated office/space with a computer, 2 monitors, keyboard, mouse, and headset. Ability to work 7:00am to 4:00pm Eastern Standard Time, with flexibility to work overtime hours and weekends during holiday seasons. At least 6 months of experience working remotely, with a proven track record of self-motivation and discipline. At least two years of experience working in a customer service position, providing support through email, calls, chat, and social media. Experience working with Zendesk or a customer service ticketing system, with strong computer skills and data-entry/keyboard skills. Ability to effectively communicate in English, verbally and in writing, with bi-lingual skills being a plus. High school degree, GED, or equivalent work experience, with a customer-first mindset and a strong focus on delivering exceptional customer experiences. Preferred Qualifications Experience working with metrics such as handle time, quality assurance, and more, with a strong understanding of how to analyze and improve performance. Ability to manage and resolve conflict quickly and professionally, with excellent attention to detail and a highly organized approach to work. Strong problem-solving skills, with the ability to think critically and outside the box to resolve complex customer issues. What We Offer At blithequark, we are committed to providing our employees with a supportive and dynamic work environment, with opportunities for growth and development. As a full-time remote employee, you will enjoy the flexibility to work from home, with a comprehensive benefits package and competitive compensation. Our company culture is built on a foundation of innovation, teamwork, and customer focus, and we are looking for like-minded individuals to join our team and contribute to our continued success. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. With a range of training and development programs, you will have the opportunity to enhance your skills and knowledge, and take on new challenges and responsibilities. Our company is constantly evolving, and we are looking for individuals who are adaptable, flexible, and eager to learn and grow with us. Work Environment and Company Culture Our company culture is built on a foundation of innovation, teamwork, and customer focus. We are a dynamic and fast-paced company, with a strong emphasis on collaboration and communication. As a full-time remote employee, you will be part of a virtual team, with regular check-ins and updates to ensure you are connected and informed. We are committed to providing a supportive and inclusive work environment, with a range of benefits and perks to help you thrive in your role. How to Apply To be considered for this exciting opportunity, please complete our assessment test, which takes approximately 20-30 minutes to complete. This is an essential step in our application process, and we look forward to reviewing your application. Please click on the link below to apply and take the assessment test. Conclusion If you are a customer-focused and dynamic individual, with a passion for delivering exceptional customer experiences, then we want to hear from you. At blithequark, we are committed to providing our employees with a supportive and dynamic work environment, with opportunities for growth and development. Don't miss out on this exciting opportunity to join our team and contribute to our continued success. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job