Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experiences through Multi-Channel Support at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing top-notch financial services to our members, and we're looking for a talented and customer-focused Remote Contact Center Chat Representative to join our team. As a leader in the financial industry, blithequark has been serving individuals and families for decades, and we've grown to become one of the largest and most respected institutions in our field. Our mission is built on a foundation of faith, and we strive to create a safe, inclusive, and supportive work environment that reflects the golden rule of 'love thy neighbor'. If you're passionate about delivering exceptional customer experiences and contributing to a positive and diverse company culture, we encourage you to apply for this exciting opportunity. Job Overview As a Remote Contact Center Chat Representative at blithequark, you will be the primary point of contact for our members, providing timely and effective support through various channels, including chat, messaging, email, and phone. Your role will be to resolve member inquiries, address concerns, and offer solutions on a wide range of topics, from debit cards and disputes to deposits, transfers, and account openings. You will also be responsible for cross-selling blithequark products and services, identifying opportunities to meet our members' financial needs, and providing expert guidance on our online banking platforms, mobile deposit, and other digital services. Key Responsibilities Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Provide support to ensure online membership applications are completed and submitted within a timely manner. Effectively discuss member's needs on financial matters through multiple remote technology secured/unsecured access channels. Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support. Maintain a strong working knowledge of blithequark's products and services, staying up-to-date on new developments and initiatives. Essential Qualifications To be successful in this role, you will need to possess a High School Diploma or equivalent, as well as at least 1 year of experience in a customer service position. You should have excellent oral, written, and telephone communication skills, with the ability to articulate complex information in a clear and concise manner. Strong problem-solving and member service skills are also essential, as well as a working knowledge of Microsoft Office products, particularly Word, Excel, and PowerPoint. Preferred Qualifications While not required, previous experience in a financial institution or contact center environment would be highly beneficial. You should be comfortable working in a sales-oriented environment, with a strong focus on meeting member needs and identifying opportunities to promote blithequark products and services. A strong understanding of online banking platforms, mobile deposit, and other digital services would also be an asset. Skills and Competencies To excel in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. These include: Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues. Strong problem-solving and analytical skills, with the ability to resolve complex member inquiries and concerns. Proficiency in Microsoft Office products, particularly Word, Excel, and PowerPoint. Ability to work in a fast-paced, dynamic environment, with a strong focus on meeting member needs and achieving sales targets. Strong attention to detail, with a focus on accuracy and quality in all aspects of your work. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you will have access to a wide range of training and development opportunities, including on-the-job training, mentorship programs, and formal education initiatives. You will also have the opportunity to advance your career within the organization, with a focus on promoting from within and developing our future leaders. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a safe, supportive, and respectful work environment that reflects the diversity of our members and communities. Our culture is built on a foundation of faith, and we strive to live the golden rule of 'love thy neighbor' in all aspects of our work. We offer a range of benefits and perks to support your well-being and career growth, including flexible working arrangements, professional development opportunities, and a comprehensive benefits package. Compensation and Benefits As a Remote Contact Center Chat Representative at blithequark, you can expect a competitive salary and benefits package, including: Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Retiree insurance for eligible employees. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional member experiences, we encourage you to apply for this exciting opportunity to join our team as a Remote Contact Center Chat Representative. At blithequark, we offer a dynamic and supportive work environment, a comprehensive benefits package, and opportunities for career growth and development. Don't miss out on this chance to take your career to the next level and make a positive impact on the lives of our members. Apply today to join our team and start your journey with blithequark! Apply for this job