Experienced Customer Experience Analyst – Delivering Exceptional End-to-End Journeys Through Data-Driven Insights and Customer-Centric Strategies

Welcome to blithequark: Where Customer Delight Meets Innovation At blithequark, we're passionate about creating a better everyday life for the many. Our mission goes beyond just providing exceptional products; it's about crafting memorable experiences that leave a lasting impression on our customers. If you're a like-minded individual who thrives in an inclusive and accepting environment, where uniqueness is celebrated and greatness is achieved through innovative thinking, then you're in the right place. About the Role: Customer Experience Analyst As a Customer Experience Analyst at blithequark, you will play a pivotal role in building a customer-centric culture that resonates across all touchpoints. Your day-to-day activities will be centered around gathering valuable customer feedback, analyzing data, and providing actionable insights to ensure a simple, seamless, and rewarding end-to-end journey for our customers. Key Responsibilities: Utilize data from our customer feedback tool to educate and inform the retail store team about customer experiences at each touchpoint, fostering a culture of continuous improvement. Provide comprehensive customer insights and feedback, highlighting strengths, opportunities, and tracking the progress of improvement action plans to ensure we're always moving forward. Support and participate in blithequark events, including customer workshops, co-worker engagement activities, and community outreach programs, embodying the spirit of community and customer connection. Integrate customer insights and feedback into key decision-making processes, ensuring that the voice of the customer is always at the forefront of our strategic planning. Present learnings and insights at store meetings and forums, sharing knowledge and best practices to elevate our customer experience across the board. Qualifications: Joining the blithequark Team To be a successful Customer Experience Analyst at blithequark, you should have: A minimum of 2 years of experience working with multichannel customer journeys and customer support, with a proven track record of analyzing complex data sets to inform customer-centric strategies. Previous retail experience, with a deep understanding of the retail environment and the importance of delivering exceptional customer experiences in fast-paced, dynamic settings. Experience in analyzing, planning, and measuring performance, with the ability to set goals, track progress, and adjust strategies based on data-driven insights. What We Offer: Benefits and Perks At blithequark, we prioritize the well-being and growth of our co-workers, recognizing that they are the backbone of our organization. As a valued member of our team, you can expect a comprehensive benefits package that includes: Generous paid time off, holiday, and sick time, because we believe in the importance of work-life balance. WiselyPay, allowing you to access your earned wages up to two days early, providing financial flexibility and peace of mind. Paid parental leave, up to 16 weeks, supporting you during life's significant milestones. KinderCare tuition discount, pet insurance program, and a range of other perks designed to support your personal and professional growth. Retirement and bonus plans, because we're committed to helping you plan for your future. Co-worker discount, meal deal, and referral bonus, as a token of our appreciation for your hard work and dedication. Education assistance and learning programs, safety shoe reimbursement, and 24/7 telehealth visits, ensuring you have the resources you need to thrive. Dental and vision plans, medical and Rx plans (for those working a minimum of 20 hours per week), because your health and well-being are paramount. Our Culture: Inclusive, Innovative, and Customer-Centric At blithequark, our culture is built on the principles of inclusivity, innovation, and a relentless pursuit of customer delight. We believe in fostering an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and ideas. Our team is dynamic, passionate, and committed to making a difference, and we're looking for like-minded individuals to join our journey. Career Growth and Learning Opportunities As a Customer Experience Analyst at blithequark, you'll have access to a range of career growth and learning opportunities, designed to help you develop your skills, expand your knowledge, and achieve your professional goals. From workshops and training sessions to mentorship programs and cross-functional projects, we're committed to supporting your ongoing development and success. How to Apply If you're excited about the opportunity to join blithequark as a Customer Experience Analyst and contribute to our mission of delivering exceptional customer experiences, please submit your application. Note that this is a sensitive position, and the successful candidate will be required to complete a background check and a drug test as a condition of employment. Application Details Job Type: Permanent, Full-time Benefits Eligible: Yes Hours: Hourly role, with open availability Monday through Sunday, reflecting the dynamic nature of our retail environment. Pay Range: $19.57 to $27.83, competitive and reflective of your skills and experience. Conclusion: Join the blithequark Team At blithequark, we're not just building a team; we're crafting a community of passionate, innovative, and customer-centric individuals who are dedicated to making a difference. If you're ready to embark on a challenging and rewarding journey, where your skills, experience, and passion for customer delight can shine, then we invite you to apply for the Customer Experience Analyst role. Together, let's create a better everyday life for the many, and a brighter future for ourselves and our communities. Apply for this job