Experienced Customer Service Representative – Delivering Exceptional Healthcare Experiences through Empathy and Active Listening

Introduction to blithequark At blithequark, our mission is centered around Better Health, driven by a passion for helping others achieve their wellness goals. We believe that every individual deserves access to high-quality healthcare, and our team is dedicated to making this vision a reality. As a leader in the healthcare industry, blithequark is committed to fostering a culture of compassion, innovation, and excellence. Our team members are the backbone of our organization, and we are seeking a talented and empathetic Customer Service Representative to join our growing team. Why Join blithequark? At blithequark, we pride ourselves on our unique culture, which is built on a foundation of commitment, passion, and a shared mission. Our team members make a tangible difference in the lives of our patients every day, and we are dedicated to supporting their growth and development. As a Customer Service Representative at blithequark, you will be part of a dynamic team that shares your passion for delivering exceptional healthcare experiences. You will have the opportunity to work with a talented group of individuals who are dedicated to making a positive impact in the lives of others. Job Overview As a Customer Service Representative at blithequark, you will be the first point of contact for many of our patients, providing them with a warm and welcoming experience during their time of need. Using your exceptional active listening skills and empathy, you will gather and verify demographic information, ask probing questions to identify the patient's needs, and professionally document the interaction. Your role will be critical in ensuring that our patients receive the best possible care, and you will be empowered to make a positive impact in their lives. Key Responsibilities: Answer incoming healthcare contact center calls and provide support to our community seniors via inbound calls Gather and verify demographic information using standard computer software and systems Apply problem-solving skills to identify immediate caller needs, including potential crisis calls, and route calls to the appropriate resource according to standard operating procedures Document all call information according to approved operating procedures Use verbal communication strategies to effectively elicit information, gain confidence from callers, and provide reassurance Accurately identify callers' presenting concerns and document per protocol Meet quality assurance requirements and other key performance metrics, including punctuality and attendance Requirements and Skills To be successful in this role, you will need to possess a high school diploma or equivalent, as well as 2+ years of customer service experience, preferably in a healthcare call center environment. You will also need to demonstrate exceptional active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer. Essential Qualifications: High school diploma or equivalent 2+ years of customer service experience, preferably in a healthcare call center environment Experience with Google Suite applications Experience with data entry and call documentation Strong verbal and written communication skills Medical terminology preferred Preferred Qualifications: Experience working in a fast-paced call center environment Knowledge of healthcare operations and medical terminology Experience with electronic health records (EHRs) and other healthcare software applications Key Attributes and Skills To excel in this role, you will need to possess a contagious and positive work ethic, inspire others, and model the behaviors of our core values and guiding principles. You will need to be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. You will also need to be able to work within our dynamic environment, facing tasks and challenges with energy and passion. Key Attributes: Contagious and positive work ethic Ability to inspire others and model core values and guiding principles Effective team player with excellent communication and interpersonal skills Ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Strong critical thinking and problem-solving skills Results-oriented with a focus on quality execution and delivery Career Growth and Development At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. You will be empowered to take ownership of your career, and we will provide you with the tools and resources you need to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our unique and dynamic company culture. Our team members are passionate, dedicated, and committed to making a positive impact in the lives of others. We foster a culture of openness, transparency, and collaboration, and we encourage our team members to share their ideas and feedback. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support the well-being and happiness of our team members. Compensation and Benefits We offer a comprehensive compensation and benefits package, including: Medical, dental, vision, disability, and life insurance 401k with employer match Paid time off and paid holidays Competitive hourly rate: USD $17.00 - USD $20.00 /Hr. Conclusion If you are a motivated and empathetic individual who is passionate about delivering exceptional healthcare experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact in the lives of others. You will have the opportunity to grow and develop your skills, and you will be empowered to take ownership of your career. Don't miss out on this opportunity to join a team that shares your passion and values. Apply today and start living your purpose at blithequark! Apply for this job