Experienced Remote Customer Service Representative – Delivering Personalized Health Care Solutions with blithequark

Introduction to blithequark At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle inspires our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe that everyone who works at blithequark should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. Our Heart At Work Behaviors Our Heart At Work Behaviors support this purpose and are the foundation of our culture. We strive to create an environment where everyone feels valued, respected, and empowered to make a difference. As a Member Service Representative at blithequark, you will be an integral part of our team, providing telephone assistance to Medicaid members and providers. You will have the opportunity to make a positive impact on people's lives, and we are committed to supporting you every step of the way. Job Summary We are seeking an experienced and compassionate Remote Customer Service Representative to join our team at blithequark. As a Member Service Representative, you will be responsible for providing exceptional customer service to Aetna Medicaid members and providers via telephone. You will assist with a variety of inquiries, including eligibility, provider changes, and requests for ID cards. If you are passionate about delivering personalized health care solutions and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity. Key Responsibilities Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs Providing exceptional customer service, ensuring that every caller has a positive experience Utilizing high-speed internet connectivity with secure service via Ethernet cable (Wi-Fi is not permitted) Participating in comprehensive training programs to ensure that you have the knowledge and skills necessary to succeed in this role Working from home and demonstrating self-sufficiency and discipline in a remote work environment Meeting performance standards, attendance requirements, and call quality goals Requirements and Qualifications To be successful in this role, you must meet the following requirements: Must live within 50 miles of Linthicum, MD High School Diploma or Equivalent required Ability to communicate effectively with members and providers orally and in written form Ability to meet performance standards, attendance requirements, and call quality goals Must be able to work from home and prove to be self-sufficient Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems Preferred Qualifications While not required, the following qualifications are preferred: Experience working remotely in a call center setting Experience with Medicaid and Medicare What We Offer At blithequark, we are committed to supporting the well-being and career growth of our employees. We offer a comprehensive range of benefits, including: Competitive pay range: $17.00 - $31.30 per hour Full range of medical, dental, and vision benefits 401(k) retirement savings plan Employee Stock Purchase Plan Fully-paid term life insurance plan Short-term and long-term disability benefits Well-being programs Education assistance Free development courses CVS store discount Discount programs with participating partners Paid Time Off (PTO) or vacation pay Paid holidays throughout the calendar year Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees. We offer a range of training programs and opportunities for advancement, including: Comprehensive training programs to ensure that you have the knowledge and skills necessary to succeed in this role Ongoing coaching and feedback to support your growth and development Opportunities for advancement and career progression Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. We strive to create an environment that is inclusive, supportive, and empowering, where everyone feels valued and respected. Our company culture is built on the following principles: Heart At Work Behaviors Empathy and compassion Integrity and transparency Accountability and responsibility Teamwork and collaboration Conclusion If you are passionate about delivering personalized health care solutions and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Customer Service Representative, you will have the opportunity to work from home, provide exceptional customer service, and be part of a team that is dedicated to making a positive impact on people's lives. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply now to become a part of the blithequark team! Apply for this job