Experienced Customer Collections Account Representative – Delivering Exceptional Customer Experiences and Driving Business Growth through Effective Communication and Problem-Solving Skills

Introduction to blithequark At blithequark, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Our mission is to create a brighter future, one where our collective efforts shape and empower the world around us. We are now seeking a highly skilled and customer-focused Customer Collections Account Representative to join our dynamic team in the state of Michigan, working onsite twice a month after training. About the Role If you are a creative problem solver, results-oriented, and empathetic customer partner who connects, navigates, influences, and provides solutions, this is the career for you! As a Customer Collections Account Representative at blithequark, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. You will be a key player in our team, working to deliver effective results while providing excellent customer service. We are looking for someone who is energetic, enthusiastic, and has an engaging personality, with extraordinary communication skills and a customer-focused mindset. Key Responsibilities Complies with all specified FDCPA, state, and city laws and provisions, as outlined in the blithequark Compliance with FDCPA and State Collection laws Statement, the blithequark A/R Training program, and the FDCPA Test Makes arrangements with customers to pay balance in full or set up the best possible arrangements Documents all collection activity in the client/blithequark system in a concise and accurate manner Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews Maintains good public relations and copes with high-stress environments caused by speaking with emotional callers Adheres to Company attendance, punctuality, and meal and rest break requirements Maintains concentration and focus in order to meet performance goals and reacts positively to an ongoing, changing environment Demonstrates the ability to handle pressure when attempting to meet deadlines and performance goals Maintains good working relationships with assigned supervisors and coworkers Works safely without presenting a threat to self or others and performs additional duties as required by management Qualifications and Requirements To be successful in this role, you must have: Must be 18 years of age or older High School Diploma or equivalent Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there when our customers need us Essential Skills and Competencies In addition to the qualifications listed above, the ideal candidate will have: Excellent communication and problem-solving skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong customer service skills and a customer-focused mindset Ability to work effectively in a team environment and build strong relationships with colleagues and customers Strong attention to detail and ability to maintain accurate records Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Collections Account Representative, you will have access to: Paid Onsite Training to help you develop the skills and knowledge you need to succeed in your role Opportunities for career advancement and professional growth within the company Early access to earned wages via PayActiv, allowing you to access up to 50% of your earned wages (capped at $500 per pay period) A dynamic and supportive work environment that encourages collaboration, innovation, and creativity Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in the power of teamwork, integrity, and the commitment to excellence. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a Customer Collections Account Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits We offer a competitive salary range of up to $15.56/hour, determined by scope of responsibility within the role, your experience, location, and other job-related factors. In addition to your salary, you will also be eligible for: Medical, Dental, and Vision Insurance to help you and your family stay healthy and thrive Paid Time Off to allow you to rest and recharge Employee Discounts on our products and services Full-time, non-seasonal employment with a stable and secure work environment Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Collections Account Representative role at blithequark. With our commitment to excellence, teamwork, and customer satisfaction, we are confident that you will find a fulfilling and engaging work environment that allows you to grow and develop as a professional. Don't miss out on this opportunity to join our dynamic team and contribute to our mission of creating a brighter future for our customers and our community. Apply now and take the first step towards a rewarding and successful career with blithequark! Apply for this job