Experienced Customer Service Representative for Veterans Support - Remote Opportunity in Northern Virginia

Introduction to blithequark and the Industry At blithequark, we are passionate about making a difference in the lives of others, and we believe that our work in supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs is a testament to this commitment. As a leader in providing exceptional customer service, we are dedicated to ensuring that our nation's heroes receive the care and support they deserve. If you are a compassionate and skilled customer service professional looking to make a meaningful impact, we invite you to join our team as a Customer Service Representative. About the Role As a Customer Service Representative at blithequark, you will play a vital role in providing front-line operational support for the Veterans Experience Office's premier Contact Center. Your primary responsibility will be to assist callers by directing them to proper resources to address questions, issues, and complaints. You will be working with a wide variety of individuals, including Veterans and their family members, and representatives, to provide personalized support and ensure that their needs are met. Key Responsibilities Understand and explain Department of Veterans Affairs (VA) services or procedures to callers Ask clarifying questions to identify complex or vague requests for VA services and information Accurately record details of calls and other service requests in an expected time frame Select appropriate VA services to meet the specific needs of customers Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application Maintain confidentiality and privacy of callers Organize and prioritize multiple tasks to ensure efficient and effective service delivery Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to provide exceptional customer service. These include: Six months of work experience in a customer service and call center environment Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction Ability to work under pressure, including calm and effective dealing with escalating or difficult calls Capability to "think on your feet" to offer additional solutions to problems Detail-oriented with strong organizational and time-management skills Excellent verbal, interpersonal, and written communication skills Familiarity with the military and veteran community programs is a plus U.S. Military Veteran or Veteran family members receive additional consideration Must be a U.S. Citizen or a Green Card Holder Proof of eligibility to work in the United States Essential Skills and Competencies In addition to the qualifications and requirements listed above, we are looking for candidates who possess the following essential skills and competencies: Empathy and compassion for others Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize multiple tasks Strong problem-solving and analytical skills Ability to maintain confidentiality and handle sensitive information Proficiency in using computer systems and software applications Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities that will enable you to enhance your skills and knowledge and advance your career. You will also be part of a dynamic and supportive team that is passionate about making a difference in the lives of others. Work Environment and Company Culture blithequark is a company that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is inclusive, supportive, and respectful of all individuals. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and making a difference in the lives of others. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes: $17.20/hr. 11 Paid Holidays Employee Only Medical, Dental, Life Insurance, and more Generous vacation and sick leave 401(k)! Why Join blithequark? By joining blithequark, you will be part of a team that is dedicated to making a difference in the lives of others. You will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and advance your career. If you are a compassionate and skilled customer service professional who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Conclusion In conclusion, the Customer Service Representative role at blithequark is an exciting opportunity for a compassionate and skilled customer service professional to make a difference in the lives of others. If you are passionate about delivering exceptional customer service, have a strong desire to help others, and are looking for a challenging and rewarding role, we encourage you to apply for this opportunity. Join our team and be part of a dynamic and supportive environment that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job