Experienced Data Entry and Customer Service Representative for Remote Work Opportunities at blithequark – Utilizing Advanced Pharmacy Systems and Providing Top-Notch Client Support

Introduction to blithequark and the Industry blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, blithequark operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. The company's mission is to create more happy lives through better health, and its pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. Job Overview blithequark is seeking an experienced Data Entry and Customer Service Representative to join its team. As a key member of the customer service team, you will be responsible for performing data entry tasks, handling high-volume customer requests, and providing top-notch support to clients. This is a full-time, remote work opportunity that offers a competitive salary of $27-$35 per hour. Key Responsibilities Utilize blithequark's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to acquire missing prescription data and interpret medical abbreviations (SIG codes). Resolve all data entry issues related to exceptions. Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed. Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Provide support to Pharmacists, both those in the office and those in different locations. Identify and communicate issues to senior-level staff as appropriate. Essential Qualifications High School Diploma or GED. Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online). Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online. Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Communicate effectively in writing and verbally. 18 years old or older. Preferred Qualifications At least one year of pharmacy technician experience in a retail or call center environment. At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization. Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be required to acquire a dynamic professional license or certification within the first 90 days and maintain an active professional license or certification. Work Environment and Company Culture blithequark is an equal opportunity employer, including disability/veterans. We offer a collaborative and inclusive work environment that values diversity and promotes a culture of excellence. Our employees are passionate about delivering exceptional customer service and making a positive impact on the communities we serve. Compensation, Perks, and Benefits blithequark offers a competitive salary and benefits package, including a salary range of $27-$35 per hour. We also offer a range of perks and benefits, including opportunities for professional development and growth, a dynamic and supportive work environment, and a comprehensive benefits package. Conclusion If you are a motivated and customer-focused individual with experience in data entry and customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Data Entry and Customer Service Representative, you will play a critical role in delivering exceptional customer service and supporting the success of our business. Don't miss out on this chance to join a leading integrated healthcare, pharmacy, and retail company and take your career to the next level. Apply now to become a part of the blithequark team! Apply for this job