Experienced E-commerce Social Media and Customer Service Associate for Blithequark – Enhancing Online Presence and Customer Experience

Introduction to Blithequark At blithequark, we embody a culture of professionalism, collaboration, and creativity. Our mission is to empower Tesla owners to discover more fun and possibilities with their vehicles by providing premium Tesla accessories and an unrivaled customer experience to the Tesla community. We are passionate about fostering a dynamic and inclusive work environment that encourages innovation, teamwork, and growth. As we continue to expand our online presence and enhance our customer service, we are seeking a highly motivated and detail-oriented individual to join our team as an E-commerce Social Media and Customer Service Associate. About the Role This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an E-commerce Social Media Associate at blithequark, you will play a crucial role in executing social media strategies, collaborating with the customer service team, and ensuring exceptional customer experiences. Your responsibilities will span across social media management, customer service support, and collaboration with cross-functional teams to align social media efforts with overall business goals. Key Responsibilities Social Media Management: Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. Creative Collaboration: Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. Assist in scheduling and posting content using social media management tools. Performance Metrics and Reporting: Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. Customer Service Support: Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. Collaboration and Reporting: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. Assist in compiling and organizing data for regular social media and customer service reports. Requirements and Qualifications To be successful in this role, you should possess a Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience). Prior experience or internship in social media management and customer service is highly desirable. You should have excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. Strong organizational skills and attention to detail are essential to effectively manage social media content schedules and customer interactions. Essential Skills and Competencies Familiarity with social media platforms and an understanding of their unique features and audience preferences. Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. Adaptability and willingness to learn new tools and technologies. Creative mindset with an interest in staying informed about social media trends. Proficiency in graphic design tools and content creation platforms is advantageous. Career Growth and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As an E-commerce Social Media and Customer Service Associate, you will have the chance to gain experience in both social media management and customer service, working with a dynamic and collaborative team. You will be exposed to a fast-paced and ever-changing environment, with the potential for career growth within the organization. We offer a competitive compensation package, health and wellness benefits, and a flexible schedule to support your work-life balance. Work Environment and Company Culture Our modern office setting is designed to foster creativity, collaboration, and productivity. We provide food and beverages to keep you energized throughout the day. At blithequark, we value diversity, inclusivity, and teamwork, and we are committed to creating a positive and supportive work environment. We believe in recognizing and rewarding our employees' contributions and achievements, and we offer opportunities for professional development and growth. Compensation and Benefits We offer a competitive compensation package, with an hourly rate of $20.00 - $24.00 per hour, depending on experience. Our benefits package includes health insurance, paid time off, and bonus opportunities. We also provide a flexible schedule, with an 8-hour shift, Monday to Friday, and no nights or weekends, unless required. Conclusion If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job