Experienced Global Customer Solutions Specialist - Remote Opportunity for Exceptional Customer Experience and Resolution Expertise

Introduction to arenaflex In the dynamic and ever-evolving aviation industry, there has never been a more thrilling time to join arenaflex, a global leader in connecting people and uniting the world. Our shared purpose is built on more than just transporting individuals from one destination to another; it's about fostering a culture of inclusivity, diversity, and opportunity in every location we operate. With a presence in hundreds of locations worldwide, serving millions of customers, and employing tens of thousands of dedicated professionals, we recognize the significance of our role in uplifting communities and providing unparalleled opportunities. As we continue to grow and expand, we're committed to hiring talented individuals across all areas of our organization, offering careers that come with a competitive benefits package designed to keep our team members happy, healthy, and well-traveled. About the Role We're seeking an exceptional Specialist - Global Customer Solutions to join our team, someone who is passionate about delivering outstanding customer experiences and resolving complex issues with professionalism and poise. This role is an exciting opportunity for a customer-centric individual to make a significant impact, working closely with various stakeholders to address high-profile issues, improve customer resolution processes, and provide expert guidance and support to our teams. Key Responsibilities - Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to, including the preparation of public statements, DOT follow-up, and appearances in small claims court on behalf of arenaflex. - Collaborates with other organizations to establish a comprehensive customer experience history for escalated incidents, ensuring that all cases are properly documented, represented, and addressed. - Provides leadership updates and executive-level communications to advise on incident handling and resolution, demonstrating a high level of professionalism and expertise in customer service and conflict resolution. - Proactively identifies opportunities to improve customer resolution processes, contributing to the continuous improvement of our customer experience. - Offers subject matter expertise and escalation support/guidance to other team members in Customer Solutions and Recovery, as well as external contact center groups, fostering a culture of knowledge sharing and teamwork. Qualifications and Skills To succeed in this role, you will need to possess a unique blend of skills, experience, and personal qualities that align with our values and mission. Essential Qualifications - Minimum two years of operational/contact center experience, with a proven track record of delivering exceptional customer service and resolving complex issues. - Superior written and verbal communication skills, with the ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers. - Ability to maintain confidentiality and work independently and collaboratively in a team environment, with demonstrated problem-solving ability, initiative, and superior decision-making skills. - Excellent analytical skills, attention to detail, and the ability to prioritize work and effectively manage time in a fast-paced, dynamic environment. - Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint). - Must be legally authorized to work in the United States for any employer without sponsorship, with reliable, punctual attendance being an essential function of the position. Preferred Qualifications - BA in English, Journalism, or a related field, which can provide a strong foundation for exceptional communication and writing skills. - Foreign language skills, which can be a valuable asset in our global operations and customer interactions. - EZR/SHARES proficiency, indicating familiarity with our systems and processes. - Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives, demonstrating a deep understanding of our organization and its values. Career Growth and Learning Benefits At arenaflex, we're committed to the growth and development of our team members, offering a range of opportunities for learning, professional development, and career advancement. Our comprehensive training programs, mentorship initiatives, and performance development plans are designed to help you achieve your full potential and succeed in your role. Work Environment and Company Culture Our work environment is dynamic, inclusive, and supportive, with a strong focus on teamwork, collaboration, and mutual respect. We believe in fostering a culture that values diversity, promotes equality, and encourages open communication, ensuring that every team member feels valued, supported, and empowered to contribute their best work. Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. Our benefits include medical, dental, vision, life, accident, and disability insurance, parental leave, an employee assistance program, commuter benefits, paid holidays, paid time off, a 401(k) plan with employee and company contribution opportunities, and flight privileges. We're also a bonus-eligible role, providing additional opportunities for financial recognition and reward. Conclusion If you're a motivated, customer-focused professional looking for a challenging and rewarding role with a global leader in the aviation industry, we encourage you to apply for this exciting opportunity. At arenaflex, we value diverse experiences, perspectives, and backgrounds, and we're committed to creating an inclusive and supportive work environment that allows every team member to thrive. Don't miss this chance to join our team and contribute to our mission of connecting people and uniting the world. Apply now and take the first step towards an exciting and fulfilling career with arenaflex. Apply for this job