Experienced Customer Support Specialist – Delivering Exceptional Service and Making a Difference in People's Lives from the Comfort of Your Own Home

Introduction to blithequark Imagine being part of a dynamic team that genuinely makes a difference in people's lives. At blithequark, we're dedicated to providing top-notch customer service, and we're looking for passionate individuals to join our crew. As a Customer Support Specialist, you'll have the unique opportunity to work from home, helping our clients navigate financial challenges and achieve their goals. If you're a people person with a knack for problem-solving and a passion for delivering exceptional service, we want to hear from you. Job Overview In this full-time, phone-based customer service role, you'll be the face of blithequark, providing personalized support to our clients and helping them feel valued and empowered. You don't need a finance background to succeed in this position – we're looking for individuals who care about others, are excellent communicators, and are eager to learn and grow. As a Customer Support Specialist, you'll be part of a vibrant team that's committed to making a positive impact on people's lives. Key Responsibilities Establish rapport and show empathy with customers, making them feel valued and supported Effectively use internal resources, such as computer systems and online resources, to arrive at the right solution for each client Demonstrate excellent customer service skills, persevering to resolve issues and processing transactions accurately Define problems clearly and raise concerns when necessary, taking initiative to acquire the expertise and knowledge needed to effectively resolve customer issues Assist customers with professionalism, following measurable business goals and maintaining a positive, supportive attitude The Expertise and Skills You Bring To succeed as a Customer Support Specialist at blithequark, you'll need: A degree or customer service experience (though not required, a degree can be helpful – and we offer tuition reimbursement programs to help you further your education) Excellent listening and empathy skills to support the challenges of our diverse customers Strong communications skills, both written and verbal An "of service" attitude towards others, being a supportive teammate and maintaining a positive, proactive approach Personal computer proficiency and pro-active problem-solving skills The ability to manage challenging situations and conversations, utilizing effective questioning to uncover hidden customer needs and identify actions needed to obtain positive outcomes Benefits and Perks At blithequark, we're committed to supporting our team members through every stage of their lives. You can expect: Flexible benefits that empower you to thrive professionally and personally A comprehensive training program, complete with a work-from-home computer package and all the resources you need to succeed Ongoing opportunities for learning and growth, including tuition reimbursement programs and professional development initiatives A dynamic, supportive work environment that values diversity, inclusion, and belonging Schedule and Work Environment This is a full-time, 40-hour-per-week position, with a schedule that includes Monday to Friday, 7:30am to 11:00pm CST. Overtime hours are encouraged during peak call periods. As a blithequark team member, you'll have the flexibility to work from home, with the option to participate in our Dynamic Working program, which balances personal and business needs with time onsite and offsite. Career Growth Opportunities At blithequark, we're dedicated to helping our team members build meaningful careers that positively impact people's lives. You'll have access to: Ongoing training and development initiatives, including tuition reimbursement programs and professional development opportunities A dynamic, supportive work environment that values diversity, inclusion, and belonging Flexible benefits that empower you to thrive professionally and personally A range of opportunities for learning and growth, including mentorship programs and career advancement initiatives Company Culture and Values At blithequark, we're committed to creating a culture of inclusion and belonging, where every team member feels valued, supported, and empowered to succeed. We believe in: Delivering exceptional customer service and making a positive impact on people's lives Fostering a dynamic, supportive work environment that values diversity, inclusion, and belonging Providing ongoing opportunities for learning and growth, including tuition reimbursement programs and professional development initiatives Empowering our team members to thrive professionally and personally, with flexible benefits and a range of perks Compensation and Perks As a blithequark team member, you can expect a competitive compensation package, complete with a range of perks and benefits, including: A comprehensive training program, complete with a work-from-home computer package and all the resources you need to succeed Flexible benefits that empower you to thrive professionally and personally Ongoing opportunities for learning and growth, including tuition reimbursement programs and professional development initiatives A dynamic, supportive work environment that values diversity, inclusion, and belonging Conclusion If you're a passionate, people-focused individual with a knack for problem-solving and a passion for delivering exceptional service, we want to hear from you. As a Customer Support Specialist at blithequark, you'll have the unique opportunity to make a difference in people's lives, working from the comfort of your own home and enjoying a range of perks and benefits. Apply today to join our dynamic team and start building a meaningful career that positively impacts people's lives. Apply for this job