Experienced Contract Customer Service Representative – Delivering Exceptional Support and Transforming the Healthcare Economy at blithequark

Introduction to blithequark and Our Mission At blithequark, we are driven by a bold mission to revolutionize the healthcare economy, ensuring that everyone has access to high-quality, affordable care. By empowering employers to restructure their healthcare benefits, we provide clear incentives and data-driven insights that guide employees towards higher-quality, lower-cost healthcare providers. This approach not only improves patient outcomes but also rewards healthcare professionals for delivering exceptional care, rather than merely performing more procedures. Backed by top-tier venture capital firms, blithequark is experiencing rapid growth and is now seeking a talented Contract Customer Service Representative to join our dynamic team. About the Role We are looking for a passionate and proactive Contract Customer Service Representative who will engage with blithequark members, helping them navigate our program, understand their benefits, and access the right healthcare services for their needs. As a key member of our member services team, you will be the voice of blithequark, providing exceptional support via phone, chat, and email. Your expertise will be built around our product, operations, and the unique needs of our members, ensuring that every interaction is informative, empathetic, and solution-focused. Key Responsibilities Deliver outstanding customer service to blithequark members through multiple channels, including phone, chat, and email, offering personalized guidance and education to help them maximize their benefits and find the right healthcare providers. Follow established best practices for handling member inquiries, continuously identifying opportunities for process improvements and suggesting innovative solutions. Efficiently manage and organize your workload using blithequark's platform and tools, including Zendesk and G Suite, to ensure seamless operations and high productivity. Triage and escalate complex and urgent member care needs, ensuring that every issue is addressed promptly and effectively. Maintain a detailed, working knowledge of employer health benefits and insurance, staying up-to-date with industry developments and blithequark's evolving solutions. Relay member feedback to our leadership teams, contributing to the continuous improvement of blithequark's services and solutions. Candidate Profile To excel in this role, you should possess a genuine passion for helping others, coupled with the ability to think creatively and empathetically. Your experience in customer-facing environments has taught you the importance of remaining calm under pressure, and you have a proven track record of delivering exceptional service in fast-paced settings. Excellent written and verbal communication skills are essential, as is a high level of process orientation, digital organization, and resourcefulness. You thrive in rapidly evolving startup environments, are comfortable with ambiguity, and are eager to be part of a mission-driven organization like blithequark. Essential Qualifications A passion for delivering outstanding customer service and helping people solve their problems. Experience in a customer-facing role, with a demonstrated ability to stay calm under pressure. Excellent written and verbal communication skills, with the ability to articulate complex information clearly and empathetically. A process-oriented mindset, with strong digital organization and resourcefulness skills. A desire to work in a rapidly evolving startup environment, with comfort in ambiguity and a willingness to adapt. A strong alignment with blithequark's mission to transform the healthcare economy. Enthusiasm for a role with room for growth and professional development. A quiet, distraction-free work environment with a reliable internet connection (ability to hardwire if needed is strongly preferred). Preferred Qualifications A bachelor's degree, although not required, is preferred for this role. What We Offer At blithequark, we believe in rewarding our team members with competitive compensation and a range of benefits that support their well-being and career growth. For this Contract Customer Service Representative role, the non-negotiable salary range is $17-19 per hour, with individual compensation dependent on qualifications, skills, and applicable laws. Beyond financial rewards, you will have the opportunity to be part of a dynamic, mission-driven team, contributing to the transformation of the healthcare economy and making a meaningful difference in people's lives. Work Environment and Culture blithequark is committed to fostering a work environment that is inclusive, supportive, and conducive to growth. We value diversity and believe that our differences are what make us stronger. As an Equal Employment Opportunity employer, we do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We are dedicated to providing accommodations for qualified individuals with disabilities in our recruiting process and beyond. How to Apply If you are a motivated and customer-focused individual looking to join a team that is revolutionizing healthcare, we encourage you to apply for this exciting Contract Customer Service Representative role at blithequark. Please ensure that you apply through our official channels to avoid any potential job scam fraud. Our recruiters exclusively use blithequark email addresses, and we do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, or ask candidates to download software, purchase equipment, or provide sensitive information such as bank account or social security numbers. If you have any concerns or suspect job fraud, please report it to the appropriate authorities and contact us at [email protected]. Conclusion Joining blithequark as a Contract Customer Service Representative is not just about taking on a new role; it's about becoming part of a movement to transform the healthcare economy. If you are passionate about delivering exceptional customer service, thrive in fast-paced environments, and are driven by a desire to make a difference, we invite you to apply. Together, let's revolutionize healthcare and improve lives. Apply now and embark on this exciting journey with blithequark. Apply for this job