**Experienced Customer Service Supervisor – Ground Operations Management**

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex's dynamic Ground Operations team as an Experienced Customer Service Supervisor. As a key member of our team, you will play a vital role in ensuring the smooth operation of our airport stations, providing top-notch customer service, and fostering a culture of safety, inclusivity, and teamwork. **About arenaflex** arenaflex is a leading airline that has revolutionized the way people travel. Our commitment to providing friendly, reliable, and low-cost air travel has earned us a loyal customer base and a reputation as one of the most innovative and customer-centric airlines in the industry. At arenaflex, we believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering. **Job Summary** As an Experienced Customer Service Supervisor, you will be responsible for managing and training Customer Service Agents, Operations Agents, and Skycaps at our airport stations. You will oversee the day-to-day operations of our stations, ensuring that all job assignments are completed safely and efficiently, and that our customers receive exceptional service. You will also be responsible for modeling the arenaflex Way, guiding and leading team members, and adhering to our company values and competencies. **Key Responsibilities** * Manage and train Customer Service Agents, Operations Agents, and Skycaps to ensure that all job assignments are completed safely and efficiently * Provide exceptional customer service, responding to and resolving customer questions, requests, or complaints * Oversee day-to-day airport operations, creating a safe, secure, and legally compliant service-conscious environment * Meet or exceed performance goals through effective decision-making, assigning and tracking agents for training compliance * Coordinate actively with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction * Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results * Work with staff planning to build bids that are in line with department's hourly goals * Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports * Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes **Essential Qualifications** * Fully functioning, broad knowledge in Airlines Operation Management and Customer Service * Ability to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements * Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights * Ability to perform work duties from a limited space workstation/desk/office area for extended periods of time * Ability to communicate and interact with others in the English language to meet the demands of the job * Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job * Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing * Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions * Ability to perform assigned duties in outdoor and inclement weather conditions **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, management, customer service) * 2+ years of experience in customer service, operations management, or a related field * Proven track record of delivering exceptional customer service and leading high-performing teams * Strong communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders * Ability to work in a fast-paced environment, with a high level of adaptability and flexibility * Strong analytical and problem-solving skills, with the ability to make sound decisions and drive results **Skills and Competencies** * Strong leadership and management skills, with the ability to motivate and inspire team members * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders * Strong analytical and problem-solving skills, with the ability to make sound decisions and drive results * Ability to work in a fast-paced environment, with a high level of adaptability and flexibility * Strong customer service skills, with the ability to deliver exceptional service and resolve customer complaints * Ability to work independently and as part of a team, with a high level of collaboration and teamwork **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role * Opportunities for career growth and advancement, with a clear path for professional development and advancement * Access to a range of learning and development resources, including online courses, workshops, and conferences * A supportive and inclusive work environment, with a focus on employee well-being and satisfaction **Work Environment and Company Culture** * arenaflex is a dynamic and fast-paced work environment, with a high level of energy and enthusiasm * Our company culture is built on a foundation of safety, inclusivity, and teamwork, with a focus on delivering exceptional customer service and driving business results * We offer a range of benefits and perks, including flexible scheduling, paid time off, and opportunities for professional development and advancement * Our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and empowering **Compensation, Perks, and Benefits** * Competitive salary, with opportunities for overtime and shift premiums * Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and profit-sharing contributions * Flexible scheduling and paid time off, with opportunities for professional development and advancement * Access to a range of learning and development resources, including online courses, workshops, and conferences * A supportive and inclusive work environment, with a focus on employee well-being and satisfaction **How to Apply** If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Supervisor role at arenaflex. Please submit your resume and a cover letter, outlining your qualifications and experience. We look forward to hearing from you! Apply for this job