Experienced Customer Service Specialist for Remote Revenue Cycle Management – Delivering Exceptional Patient Experiences in the Healthcare Industry

Welcome to blithequark At blithequark, we are passionate about keeping communities healthy by providing innovative technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. Our mission is built on the principle that every interaction with our patients should be meaningful and reflect a human touch. We believe that our people are the backbone of our organization, and by empowering them, we can challenge the status quo and make a real difference in the lives of our patients. About the Opportunity We are seeking an experienced and compassionate Customer Service Specialist to join our team in a remote capacity, based in Cincinnati, OH. As a key member of our Revenue Cycle team, you will be responsible for delivering exceptional customer service and collection activities, ensuring that our patients receive the highest level of care and support throughout their financial journey. If you are a motivated and patient-centric individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Job Summary The Customer Service Specialist will perform a wide range of customer service and collection duties, utilizing their knowledge of all areas of Patient Financial Services to resolve patient inquiries, post payments, set up payment plans, and research and resolve account issues. The successful candidate will be an excellent communicator, able to provide empathetic and professional support to our patients, while also meeting collection goals and partnering with other departments to resolve customer service issues. Key Responsibilities Answer patient questions regarding statements, payments, and account balances Post guarantor payments and set up payment plans within established policies Research and resolve issues with accounts identified by patients Reach out to appropriate departments to resolve patient requests Connect patients with the financial counseling department for charity screening Communicate patient balances and provide excellent customer service Meet collection goals as set by the department Partner with other areas of blithequark and Revenue Cycle to resolve customer service issues Perform other duties as assigned Essential Qualifications To be successful in this role, you will need: 1-2 years of experience in the healthcare industry, preferably in a customer-facing role High School Diploma or GED Critical thinking and problem-resolution skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and meet deadlines Preferred Qualifications While not essential, the following qualifications are desirable: Experience in physician and hospital operations, compliance, and provider relations Customer Service and Call Center experience Certification in revenue cycle management or a related field (e.g., CRCR) Career Growth and Development At blithequark, we are committed to the growth and development of our associates. We offer a range of opportunities for professional development, including: Employer-funded certification programs (e.g., CRCR) Tuition reimbursement for continuing education Quarterly and annual incentive programs for outstanding performance Recognition and rewards for exceptional service and contributions Our Culture and Benefits At blithequark, we pride ourselves on our collaborative, growth-oriented, and innovative culture. We offer a comprehensive benefits package, including: Associate Benefits: healthcare, time off, retirement, and well-being programs Flexible work arrangements, including remote work options Opportunities for professional development and growth Recognition and rewards for exceptional service and contributions Why Join blithequark? By joining blithequark, you will become part of an award-winning team that is dedicated to making a difference in the lives of our patients. We have been recognized as a: Three-time winner of "Best in KLAS" (2020-2022) 2022 Top Workplaces Healthcare Industry Award 2022 Top Workplaces USA Award 2022 Top Workplaces Culture Excellence Awards Conclusion If you are a motivated and patient-centric individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Specialist. At blithequark, we are committed to empowering our associates to deliver exceptional patient experiences and make a real difference in the lives of our patients. Apply now to take the first step in your career with blithequark! Equal Employment Opportunity blithequark is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion, and welcome applications from qualified candidates of all backgrounds. We do not discriminate on the basis of race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Apply for this job