Experienced Customer Service Representative for Dental and Vision Benefits - Remote Opportunity in Nebraska with Competitive Pay and Comprehensive Benefits

Introduction to blithequark At blithequark, we are dedicated to making a positive impact on people's lives by providing exceptional customer service and support. As a leading provider of dental and vision benefits, we strive to create a fulfilling experience for our customers, employees, and the community. Our mission is to reduce uncertainty, help grow assets, and protect what is most cherished, enabling individuals to live a life rich in family, happiness, health, and financial security. Job Overview We are seeking a highly skilled and motivated Customer Service Representative to join our team in Nebraska. As a remote worker, you will have the opportunity to work from the comfort of your own home while providing top-notch service to our customers. Our ideal candidate is someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and is able to work in a fast-paced environment. Key Responsibilities Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members Provide website navigation support and password resets to customers Meet area production standards and Group metrics Perform other duties as assigned to support the team and business needs Essential Qualifications High school diploma or equivalent 0-2 years of related experience in customer service, contact center, or insurance industry (dental or vision experience is a plus) Ability to work overtime when required to support business needs Excellent verbal and written communication skills Demonstrates initiative when assessing situations Proficient use of computer systems and keyboarding skills Preferred Qualifications Previous experience in a call center or customer-facing role Knowledge of dental and vision insurance plans and benefits Experience with website navigation and technical support Strong problem-solving and analytical skills Ability to work in a team environment and collaborate with colleagues What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package, opportunities for growth and development, and a positive work environment. Some of the benefits we offer include: Competitive starting wage of $15 per hour Hiring/Retention Bonuses up to $850 Annual Short-Term Incentive (Bonus) Plan Comprehensive Medical, Dental, and Vision insurance 401(k) Retirement plan with a company match of up to 3% Time off to care for yourself and others Opportunities for professional development and career growth Tuition reimbursement and student loan repayment programs Incentivized well-being program and adoption assistance Paid time off for volunteering and community support Our Culture and Values At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that everyone should feel safe bringing their authentic, whole self to work, and we strive to create a culture that is enriched by our individual differences. Our values include: Respect and empathy for our customers and colleagues A commitment to excellence and continuous improvement A focus on teamwork and collaboration A passion for making a positive impact on our community A dedication to diversity, equity, and inclusion Why Join blithequark? By joining blithequark, you will become part of a team that is dedicated to making a difference in people's lives. You will have the opportunity to work with a talented and diverse group of professionals who are passionate about delivering exceptional customer service and support. You will also have access to a comprehensive benefits package, opportunities for growth and development, and a positive work environment that values diversity, equity, and inclusion. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion At blithequark, we are committed to creating a fulfilling experience for our customers, employees, and the community. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools, resources, and support they need to succeed. If you are looking for a new challenge and want to be part of a team that is making a positive impact, we encourage you to apply for this exciting opportunity. Join us in our mission to fulfill lives and create a brighter future for all. Apply for this job