**Experienced Customer Service Representative – Orthopedic Industry Expert**

At blithequark, we are a leading developer, manufacturer, and distributor of innovative medical solutions, including titanium screws and plates, surgical instruments, and system solutions for fracture fixation. Our commitment to quality, innovation, and comprehensive service provision has earned us a reputation as a trusted partner for physicians, staff, and patients worldwide. As a key member of our customer-facing team, the Experienced Customer Service Representative will play a vital role in delivering exceptional service to our customers and internal stakeholders. This dynamic and challenging position requires a highly skilled and motivated individual who can build strong relationships, navigate complex issues, and drive business growth. **Responsibilities:** As a Customer Service Representative at blithequark, you will be responsible for: • Managing difficult customer situations, responding promptly to resolve customer needs, and ensuring timely resolution of issues • Responding to customers and sales team requests for service and assistance, meeting timelines and commitments, and providing proactive solutions to drive customer satisfaction • Receiving orders via phone, fax, or email for orthopedic procedures and entering them into SAP accurately, with a sense of urgency, to ensure seamless order processing and timely delivery • Synthesizing complex and diverse information to research issues, resolve complaints, and support data requests, demonstrating a high level of analytical and problem-solving skills • Working in a fast-paced environment, adapting quickly to changes, competing demands, or unexpected events, and prioritizing tasks to meet deadlines and deliver results • Providing vendor set-up information to client hospitals and/or sales representatives, ensuring seamless integration and efficient communication • Within SAP, creating and managing customer account information, pricing, discounts, rebates, invoicing, and credits, ensuring accurate and timely financial management • Verifying contract pricing and/or charges for services, making adjustments based on complaints concerning billing or services rendered after proper investigation • Completing electronic payment forms, recording change of address notifications, and issuing discontinuance orders, ensuring accurate and timely financial management • Presenting innovative approaches, ideas, and suggestions to improve customer experience and work processes, driving continuous improvement and excellence • Building strong and respectful relationships with customers and sales team, gathering purchase orders in a timely manner, and addressing outstanding surgery cases that have not received purchase orders **Qualifications:** To succeed in this role, you will need to possess: • Excellent interpersonal skills, with the ability to build strong relationships with customers, sales team, and internal stakeholders • Excellent communication skills (oral and written), with the ability to articulate complex information in a clear and concise manner • Sharp attention to detail, with a focus on accuracy and precision in all aspects of the role • The ability to work with a sense of urgency, prioritizing tasks and managing time effectively to meet deadlines and deliver results • Highly organized and able to prioritize tasks and time, with a focus on efficiency and productivity • Strong customer service orientation, with a focus on delivering exceptional service and driving customer satisfaction • The ability to develop strong working relationships throughout all internal/external levels of the organization, with a focus on collaboration and teamwork • A self-starter with the ability to work independently and autonomously, with a focus on initiative and proactivity • Ability to work in a matrix environment and team structure, with a focus on flexibility and adaptability • Strong quantitative and analytical skills, with the ability to calculate figures and amounts, and make informed decisions • Demonstrated time management, planning, and organizing skills, with a focus on efficiency and productivity • Ability to multi-task on various tasks, with a focus on prioritization and time management • Understanding of orthopedic procedures, with a focus on medical knowledge and expertise • High School Diploma required, with at least 2 years of relevant sales support/data entry/invoicing experience • Proficient computer skills, specifically with Microsoft Office products, with a focus on efficiency and productivity • Experience with SAP (strongly preferred) or other major ERP system, with a focus on technical expertise and knowledge **What We Offer:** As a valued member of our team, you can expect: • A dynamic and challenging work environment, with opportunities for growth and development • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off • A competitive salary and bonus structure, with opportunities for advancement and career growth • A collaborative and supportive team environment, with a focus on teamwork and collaboration • Opportunities for professional development and training, with a focus on continuous learning and improvement • A commitment to work-life balance, with flexible scheduling and remote work options available **How to Apply:** If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your complete online application, including your resume and a cover letter, to [insert contact information]. We look forward to receiving your application and exploring how you can contribute to our team's success. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job