**Experienced Benefits Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark as a Benefits Customer Service Representative, working remotely to make a real impact in the lives of our clients and their employees. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of experts creates exceptional outcomes for our clients and the millions of people who count on them. We're a culture that values individuality, creativity, and innovation, where you can personally thrive, make a difference, and be part of a supportive team. **Benefits Customer Service Representative Role** As a Benefits Customer Service Representative, you'll be the face of blithequark, helping people daily by taking calls and actively listening while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits, and additional employee perks. You'll manage a steady volume of incoming customer calls while navigating through multiple systems. **Key Responsibilities:** * Provide exceptional customer service to clients and their employees, resolving issues and answering questions in a timely and professional manner * Manage a high volume of incoming calls, using problem-solving skills to resolve complex issues * Navigate through multiple systems to find solutions and provide accurate information to clients * Collaborate with internal teams to resolve issues and improve processes * Meet or exceed productivity and quality standards, ensuring high levels of customer satisfaction * Participate in ongoing training and development to stay up-to-date on benefits and products **Requirements:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner * Ability to work in a fast-paced environment, managing multiple calls and tasks simultaneously * Strong problem-solving skills, with the ability to think critically and outside the box * Ability to work independently, with minimal supervision * Strong keyboarding and MS Office skills, with the ability to learn new software and systems quickly * Ability to pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) * Ability to connect with an ethernet cable to a modem/router * Must be 18 years or older * Must have the ability to pass a background check, potentially including Employment and Education verification (in some instances, a drug test will be required, THC included) **Working for blithequark:** We value our team members and offer a range of benefits and perks designed to enhance your well-being and career growth: * Health, dental, and vision from your first day * Retirement savings * Employee discounts * Career growth opportunities * Paid training * Paid time off * Great work environment **Compensation and Benefits:** * Pay rate: $15/hr in Training and $16/hr in Production * Benefits package includes health, dental, and vision insurance, retirement savings, and employee discounts * Overtime may be required, with additional compensation for hours worked beyond regular schedule **How to Apply:** If you're a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your basic profile information and prescreen questions. A recruiter will reach out to discuss the opportunity and answer any questions you may have. **About blithequark's Culture:** At blithequark, we're committed to creating a culture that values individuality, creativity, and innovation. We believe in empowering our team members to make a real impact in the lives of our clients and their employees. Our culture is built on the principles of: * Respect: We value and respect each other's differences and perspectives. * Collaboration: We work together as a team to achieve common goals. * Innovation: We encourage creativity and innovation in all aspects of our work. * Excellence: We strive for excellence in everything we do. **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Policy:** blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation to apply for or compete for employment with blithequark, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. **Apply Now:** If you're ready to join a dynamic team and make a real impact in the lives of our clients and their employees, apply now for the Benefits Customer Service Representative role at blithequark. 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