**Experienced Client Customer Service Support Representative – Remote Work Opportunity with blithequark's Revenue Cycle Management Division**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, innovative environment where learning and growth are valued? If so, we invite you to join blithequark's Revenue Cycle Management Division as a Client Customer Service Support Representative. As a key member of our Contact Center team, you will play a vital role in ensuring that our clients receive world-class service and support, empowering them to focus on what matters most – improving health and improving lives. **About blithequark** blithequark is a leading healthcare company dedicated to improving lives through innovative solutions and exceptional service. Our Revenue Cycle Management Division is a critical component of our organization, working tirelessly to ensure that our clients receive accurate and timely billing information, enabling them to focus on delivering high-quality patient care. As a Client Customer Service Support Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry. **Job Description** As a Client Customer Service Support Representative, you will be responsible for providing top-notch customer service to our clients, including physician offices, hospital laboratories, patients, and internal customers. Your primary focus will be on ensuring that all client needs are addressed accurately and efficiently, providing product education, and handling a wide variety of questions. You will work closely with our internal teams to resolve denied claims, provide recommendations for process improvements, and maintain confidentiality when handling sensitive information. **Key Responsibilities:** * Follow approved SOPs to update and provide necessary information to resolve denied claims * Continuous evaluation of current policies and SOPs and give recommendations for process improvements * Handle sensitive information in a confidential manner * Reading and understanding of explanation of benefits or correspondence * Document all activity made to a claim * Communicate via telephone with a physician, insurance company, and patients * Utilize tools to verify eligibility, claim status, and/or to obtain better billing information **Requirements:** * High School Diploma or equivalent * REMOTE WORK: + Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus **Technical Requirements:** * Internet download speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port. **Why Join blithequark as a Client Customer Service Support Representative?** * Work from home opportunity! * Generous paid time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401k and Employee Stock Purchase plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! **Pay Range:** The pay range for this position is $15.25 - $21.00. **Application Window:** The application window closes on 8/3/2024. **Schedule:** Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST **Benefits:** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: * Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here. **Equal Opportunity Employer:** blithequark is proud to be an Equal Opportunity Employer: As an EOE/AA employer, blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job! Apply for this job