**Healthcare Customer Service Representative - Remote Opportunity at blithequark**

Imagine a workplace that encourages you to interpret, innovate, and inspire. At blithequark, our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness, and inspire positive change. With a 40-year legacy, we've established ourselves as a leader in the industry, and we're looking for talented individuals to join our team. As a Healthcare Customer Service Representative at blithequark, you'll have the opportunity to shine in a dynamic and fast-paced environment. You'll be responsible for providing exceptional customer service to both internal and external customers, resolving inquiries and issues in a timely and professional manner, and working collaboratively with cross-functional teams to drive business results. **About blithequark** blithequark is a company that values diversity, inclusion, and belonging. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. Our commitment to these values is reflected in our company culture, which is built on a foundation of trust, open communication, and a passion for innovation. **Job Summary** We're seeking a highly motivated and customer-focused individual to join our team as a Healthcare Customer Service Representative. As a remote employee, you'll have the flexibility to work from home and enjoy a steady Monday through Friday 40-hour per week schedule. You'll be responsible for providing exceptional customer service, resolving inquiries and issues, and working collaboratively with cross-functional teams to drive business results. **Key Responsibilities** * Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly. * Respond to inquiries received through the online customer service tools for internal employees, clients, and providers with an exceptional customer service experience. * Provide customer satisfaction to both internal and external customers. * Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level per department guidelines. * Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and vendors. * Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns. * Collaborate, coordinate, and communicate across disciplines and departments. * Ensure compliance with HIPAA regulations and requirements. * Demonstrate Company's Core Competencies and values held within. **Requirements** * Minimum high school diploma or GED * Minimum 1 year customer service experience * Previous call center or telephone experience in a similar environment and/or industry desired * Knowledge of proper phone etiquette * Knowledge of medical terminology desired * Communication (written, verbal, listening) organization, telephone, and data entry skills * Ability to work a flexible schedule to accommodate queues * Knowledge of medical and claim terminology is desired * Required licensures, professional certifications, and/or board certifications as applicable. * Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues * Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers * Ability to effectively handle multiple tasks, prioritize, and manage time in a fast-paced environment * Ability to work independently as well as part of a team * Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office Suites, database software, etc. * Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity * Ability to work full-time (40 hr.) work week with regular and consistent attendance. * Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site * Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone **Benefits** We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include: * Medical, dental, and vision coverage (low copay & deductible) * Life insurance * Short- and long-term disability * 401(k) + match * Generous Paid Time Off * Paid company holidays * Tuition reimbursement * Flexible Spending Account * Employee Assistance Program * Summer Hours **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Classroom training programs * Online learning platforms * Mentorship programs * Leadership development programs **Work Environment** Our work environment is designed to be friendly, supportive, and collaborative. We offer a range of amenities and perks, including: * Flexible schedules * Remote work options * On-site fitness center * Cafeteria and snack areas * Employee recognition and rewards programs **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you would like more information on your EEO rights under the law, please click here. **Salary Range** The salary range for this position is $19.00/hour. Specific offers take into account a candidate's education, experience, and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401(k), and bonus opportunity. **Apply Now** Don't miss this opportunity to join our team and shine in a dynamic and fast-paced environment. Apply now to become a Healthcare Customer Service Representative at blithequark. Apply Job! Apply for this job