**Experienced Full Stack Utility Account Representative Trainee – Customer Care Division at blithequark**

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack Utility Account Representative Trainee in our Customer Care Division. **About blithequark** blithequark is a community-centered utility that delivers vital services to residents and businesses in Seattle. Our mission is to provide affordable and equitable stewardship of our water and waste resources for future generations. With over 1,400 employees, we work tirelessly to maintain and improve our systems, keeping Seattle clean and providing essential services to our community. **Our Commitment to Diversity and Inclusion** At blithequark, we value diversity and inclusion in all aspects of our work. We actively take steps to dismantle systemic racism and increase service equity, striving to create a workplace that is welcoming to all. We believe that diverse perspectives and life experiences are essential to delivering exceptional customer service and driving innovation. **Job Summary** As an Experienced Full Stack Utility Account Representative Trainee, you will play a critical role in providing exceptional customer service to residential and commercial utility customers. You will be the first point of contact for many customers, answering and resolving billing-related questions and issues related to water, sewer, drainage, solid waste, and electric services. This is an exciting opportunity to gain experience working in a dynamic contact center environment and to develop your skills in customer service, billing, and account management. **Responsibilities** * Receive and respond to service and billing inquiries from residential and commercial utility customers via telephone, in-person, and written correspondence * Research and analyze account information to accurately answer customer questions and resolve customer concerns * Create and update customer account records, documenting information regarding customer interactions in our utility billing system * Assist customers in resolving delinquent accounts and establishing payment plans, when applicable * Provide income-eligible customers with information regarding rate discount and payment assistance programs to help reduce utility costs * Accurately and effectively handle a high volume of customer calls throughout the day **Qualifications** * One (1) year of customer service/contact center experience and/or experience in a billing process * Combinations of appropriate education, training, certification, and experience(s) will be evaluated on an individual basis for comparability * Ability to work in a fast-paced, dynamic environment with elevated noise levels * Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues * Proficiency in computer software applications, including Microsoft Office and utility billing systems * Ability to work overtime and/or weekends in the event of an emergency, scheduled training, and/or dedicated assigned work **Work Environment** * Energetic atmosphere with elevated noise levels due to line of work * Fun, team-oriented environment that relies on individual excellence with a focus on high-volume customer service * Long periods of time staring at computer screens with repetitive head and hand movements for headset, keyboard, and mouse usage * Workplace manipulation allows for sitting, standing, and activity within commonly performed tasks **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, including training and certification programs * Collaborative and supportive work environment that encourages learning and innovation * Access to cutting-edge technology and tools to enhance your skills and productivity * Flexible work arrangements, including remote work options and flexible scheduling **Compensation, Perks, and Benefits** * Competitive hourly rate of $30.67 - $31.95 per hour * Premium pay in lieu of health care and paid leave benefits * Opportunities for career advancement and professional growth * Access to a comprehensive benefits package, including medical, dental, and vision insurance * Generous paid time off and holidays * Retirement savings plan with employer match **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including a resume and cover letter, through our online application portal. Your cover letter should address how your knowledge, skills, and experience(s) relate to this position. **Equal Employment Opportunity** The City of Seattle is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and equitable for all employees. If you have any questions or concerns, please do not hesitate to contact Heather Baldwin-Stewart at [email protected]. **Apply Now** Don't miss this opportunity to join our team at blithequark and make a positive impact in your community. Apply now and take the first step towards a rewarding career in customer service and account management. Apply for this job