Experienced Customer Service Representative - Health Care Operations at arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works at arenaflex to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. Our Heart At Work Behaviors Our Heart At Work Behaviors support this purpose and are the foundation of our work culture. We strive to create an environment where everyone feels empowered, valued, and supported in their role. These behaviors guide us in transforming our culture, innovating, and delivering solutions that make health care more accessible and affordable for all. Position Summary We are seeking an experienced Customer Service Representative to join our Health Care Operations team at arenaflex. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our health care services. This position requires individuals who are fluent in English and bilingual, with the ability to perform data entry, process Medicare contracts, manage appointments, and verify certification for external producers/agents to be eligible to market Medicare plans. Additionally, you may be required to supplement the background check review and documentation process as needed. Key Responsibilities: Data entry and processing of Medicare contracts Managing appointments and verifying certification for external producers/agents Supplementing the background check review and documentation process as needed Providing exceptional customer service in a transaction-based environment Demonstrating empathy and compassion in all interactions Required Qualifications To be successful in this role, you will need to have experience in a production environment, with a preference for customer service experience in a transaction-based environment such as a call center or retail location. You should be able to demonstrate your ability to be empathetic and compassionate in your interactions. A High School diploma, G.E.D., or equivalent experience is required. Preferred Qualifications While not required, experience in a production environment and customer service experience in a transaction-based environment are highly preferred. Demonstrating your ability to be empathetic and compassionate in your interactions will be an asset in this role. Education A High School diploma, G.E.D., or equivalent experience is required for this position. Pay Range The typical pay range for this role is $17.00 - $28.46 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. Benefits and Compensation In addition to your compensation, you will enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. arenaflex provides a fully-paid term life insurance plan to eligible employees, as well as short-term and long-term disability benefits. We also offer numerous well-being programs, education assistance, free development courses, a store discount, and discount programs with participating partners. As for time off, employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer numerous opportunities for learning and development, including free development courses, education assistance, and training programs. Our goal is to help you achieve your career goals and succeed in your role. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We believe in creating a culture that is inclusive, respectful, and empowering for all employees. Our Heart At Work Behaviors guide us in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our health care services and making a positive impact on the lives of our customers. Join our team and be part of a company that is dedicated to making a difference in the lives of others. Don't miss this opportunity to join a dynamic and supportive team at arenaflex. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job