Experienced Customer Service Representative – Delivering Personalized Health Care Solutions with Compassion and Excellence at arenaflex

Introduction to arenaflex and Our Mission At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle underscores our commitment to delivering enhanced, human-centric health care in a rapidly evolving world. Our brand, with heart at its core, sends a powerful message that the way we deliver our services is just as important as what we deliver. We believe in empowering every member of our team to play a pivotal role in transforming our culture and accelerating our ability to innovate and deliver personalized, convenient, and affordable health care solutions. Our Heart At Work Behaviors Our Heart At Work Behaviors support this purpose and are the foundation upon which we build our interactions with each other, our customers, and our communities. We strive to create an environment where everyone feels empowered by the role they play in making health care more personal, convenient, and affordable. This is not just a job; it's an opportunity to be part of a movement that is redefining the health care experience. Position Summary We are seeking a highly skilled and compassionate Customer Service Representative to join our team in Princeton, NJ. As a Member Service Representative, you will be the voice of arenaflex, providing exceptional telephone assistance to our members and providers. Your role will be critical in ensuring that every interaction with arenaflex is met with empathy, understanding, and a commitment to resolving inquiries efficiently and effectively. Key aspects of this role include: Must live within 50 miles of Princeton, NJ, to ensure accessibility for occasional in-office meetings and training. A comprehensive training schedule for the first six weeks, from 8:30 AM to 5:00 PM EST, Monday through Friday, designed to equip you with the knowledge and skills necessary to excel in this position. A standard production schedule of 8:30 AM to 5:00 PM EST, Monday through Friday, with opportunities for growth and flexibility as you become more accustomed to your role. Responsibilities As a Customer Service Representative at arenaflex, your responsibilities will include but are not limited to: Answering inbound calls from members and providers, addressing a wide range of inquiries such as eligibility, benefits, provider changes, and requests for ID cards. Providing accurate and timely information, ensuring that every caller receives an exceptional experience, characterized by empathy, clarity, and resolution. Maintaining high-speed internet connectivity via an ethernet cable, as Wi-Fi is not permitted, to ensure secure and uninterrupted service. Utilizing equipment and training provided by arenaflex to perform your duties effectively and efficiently. Required Qualifications To be successful in this role, you must: Be able to commute to our Princeton, NJ office when required, such as in cases of prolonged technical issues that prevent work from home. Possess excellent oral and written communication skills, with the ability to interact effectively with members and providers. Demonstrate the ability to meet performance standards, attendance requirements, and call quality goals, showcasing your reliability and commitment to excellence. Be self-sufficient and capable of working from home, with a dedicated workspace that meets arenaflex's security and technical requirements. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working remotely in a call center environment, demonstrating your ability to thrive in a home-based setting. Familiarity with Medicaid and Medicare, providing a foundational understanding of the health care landscape and the needs of our members and providers. Education A high school diploma or equivalent GED is required for this position, laying the groundwork for your professional development and growth within arenaflex. Pay Range and Benefits The typical pay range for this role is $17.00 to $34.15 per hour, reflecting our commitment to compensating our team members fairly for their contributions. Beyond your base compensation, you will enjoy a comprehensive range of benefits designed to support your well-being, career growth, and financial security. These include: A full spectrum of medical, dental, and vision benefits to protect your health and that of your loved ones. Eligibility to enroll in our 401(k) retirement savings plan and an Employee Stock Purchase Plan, empowering you to plan for your future. A fully paid term life insurance plan and short-term and long-term disability benefits, providing peace of mind and financial protection. Access to numerous well-being programs, education assistance, free development courses, and exclusive discounts, fostering your personal and professional growth. Paid Time Off (PTO), vacation pay, and paid holidays, recognizing the importance of rest and relaxation in maintaining your well-being and productivity. Career Growth and Learning Benefits At arenaflex, we are committed to the continuous development and growth of our team members. You will have access to a variety of training programs, workshops, and educational resources designed to enhance your skills, broaden your knowledge, and prepare you for future opportunities within our organization. Our culture encourages innovation, creativity, and collaboration, providing a fertile ground for your professional evolution and success. Work Environment and Company Culture arenaflex prides itself on a work environment that is inclusive, supportive, and stimulating. We believe in the power of diversity and the importance of creating a workplace where everyone feels valued, respected, and empowered to contribute their best. Our company culture is built on the principles of empathy, integrity, and excellence, guiding every interaction and decision we make. Conclusion and Call to Action If you are a compassionate, driven, and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team at arenaflex. As a Customer Service Representative, you will be at the forefront of our mission to deliver personalized health care solutions with compassion and excellence. Apply now to embark on a career that will not only fulfill your professional aspirations but also contribute to making a meaningful difference in the lives of our members and communities. Apply for this job