Experienced Customer Service Representative – Delivering Exceptional Support and Building Lasting Relationships at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing top-notch products and services that meet the evolving needs of our customers. Our success is built on a foundation of exceptional customer service, and we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in ensuring that our customers receive the best possible experience, from initial inquiry to after-sales support. Job Summary Under the guidance of our experienced supervisors, the Customer Service Representative will be responsible for accurately fulfilling customer orders, managing incoming customer calls, and providing exceptional support to our valued customers. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of blithequark. Key Responsibilities Respond to basic customer inquiries regarding products, provide quotes, and handle order entry in a timely and efficient manner. Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales), ensuring accuracy and attention to detail. Influence blithequark's gross profit through negotiating the sale price and purchase price within established parameters, while maintaining a customer-centric approach. Adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing profit for blithequark. Build strong customer relationships to drive repeat business by relating to the customer, understanding their needs, and driving process improvements. Order items to ensure appropriate inventory levels are maintained for customers, and source products from branch inventory, distribution center inventory, or supplier inventory as needed. Determine the most cost-effective shipping method for customer orders, ensuring timely and efficient delivery. Partner with Account Representatives to ensure customer satisfaction, and expedites backorders as required. Handle customer returns, and perform other duties as assigned by supervisors. Essential Qualifications To be successful in this role, you will typically require a high school diploma or GED and zero to three years of related experience or an equivalent combination. You will also possess: Reliability, organization, and attention to detail, with a strong focus on delivering exceptional customer service. Strong communication skills, including written, verbal, and listening, with the ability to effectively interact with customers and internal stakeholders. Ability to multi-task and manage time effectively, with moderate computer skills, including information processing, communicating internally and externally via email, and using business systems. Preferred Qualifications While not essential, the following qualifications are highly desirable: Product knowledge, with a strong understanding of our products and services. Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service. Ability to work in a fast-paced environment, with a strong focus on meeting deadlines and achieving results. Skills and Competencies To succeed in this role, you will possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Ability to work effectively in a team environment, with a strong focus on collaboration and teamwork. Strong problem-solving and analytical skills, with the ability to think critically and outside the box. Ability to adapt to changing circumstances, with a strong focus on flexibility and resilience. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and offer a range of career growth opportunities and learning benefits, including: Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role. Opportunities for career advancement, with a strong focus on promoting from within. Access to a range of learning and development resources, including online courses, workshops, and conferences. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on a foundation of: A commitment to excellence, with a strong focus on delivering exceptional customer service and achieving results. A culture of inclusivity and diversity, with a strong focus on promoting equality and respect for all employees. A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: A comprehensive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. A range of perks and discounts, including access to exclusive employee discounts and rewards programs. A supportive and flexible work environment, with a strong focus on work-life balance and employee well-being. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience, and will be rewarded with a competitive compensation package, a supportive work environment, and opportunities for career growth and development. Don't miss out on this opportunity to join a dynamic and growing company – apply today! Apply for this job