Experienced Customer Service Representative – Airport Customer Experience and Travel Support Specialist

Welcome to blithequark: Where Customer Experience Meets Excellence At blithequark, we pride ourselves on being the face of exceptional customer service in the aviation industry. As a Customer Service Representative, you will be the cornerstone of our customer's travel experience, ensuring that every interaction is met with professionalism, empathy, and a smile. Whether our customers are traveling for business or pleasure, you will be the one who crafts important connections and fosters an environment where everyone feels welcome, valued, and respected. The Role: Crafting Unforgettable Customer Experiences As a Customer Service Representative at blithequark, your primary responsibility will be to provide top-notch service to our domestic and international customers in our lobbies and at gates. Your duties will include helping customers with ticketing, baggage, and greeting them as they start and end their journey. You will be the go-to person for resolving customer travel issues, making their experience memorable, and ensuring that they leave with a positive impression of blithequark. Your day-to-day activities will be varied, but some of your key responsibilities will include: Providing friendly, professional, confident, and insightful service to customers Assisting customers with ticketing, baggage, and other travel-related issues Greeting customers as they arrive and depart, ensuring a warm and welcoming experience Resolving customer complaints and concerns in a timely and professional manner Collaborating with other departments and flight crews to ensure seamless customer experience Maintaining a high level of product knowledge to effectively answer customer questions and provide solutions Qualifications: What You Need to Succeed To be successful in this role, you will need to meet the following minimum requirements: Be at least 18 years old Hold a high school diploma, GED, or equivalent Be comfortable with computers, mobile devices, and new technologies Be able to stand, walk, and handle baggage for an eight-hour shift Be able to read, write, and speak English fluently Have the ability to communicate with other departments and flight crews Be eligible to acquire and maintain credentials vital for the position Pass a background check and pre-placement drug screen Obtain position-specific clearances, including but not limited to FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances Be available to work day and night shifts, weekends, and holidays, with mandatory overtime required based on operational need Be able to lift up to 70 lbs Have the ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges Be legally authorized to work in the United States for any employer without sponsorship Successfully complete an interview and assessment to meet job qualifications Demonstrate reliable, punctual attendance as a crucial function of the position Meet our uniform and appearance standards Be willing and able to work 100% on-site Preferred Qualifications: Taking Your Career to the Next Level While the minimum requirements will get you started, we're looking for candidates who can take their skills to the next level. If you have the following preferred qualifications, you'll be an ideal fit for this role: Previous customer service experience in the aviation industry Knowledge of airline operations, ticketing, and baggage handling Experience working in a fast-paced, dynamic environment Strong communication and problem-solving skills Ability to work effectively in a team environment Basic knowledge of computer systems and software applications Skills and Competencies: What We're Looking For To be successful in this role, you will need to possess the following skills and competencies: Excellent communication skills : Ability to communicate effectively with customers, colleagues, and other stakeholders Problem-solving skills : Ability to resolve customer complaints and concerns in a timely and professional manner Attention to detail : Ability to maintain accurate records and attention to detail in all aspects of the role Teamwork and collaboration : Ability to work effectively in a team environment and collaborate with other departments and flight crews Adaptability and flexibility : Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances Customer-focused : Ability to provide exceptional customer service and ensure that customer needs are met Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training program to help you develop the skills and knowledge you need to succeed in the role Ongoing coaching and feedback to help you improve your performance and achieve your goals Opportunities for career advancement and professional growth within the company Access to a range of learning and development resources, including online courses and workshops Work Environment and Company Culture At blithequark, we're proud of our company culture and the values that we represent. As a Customer Service Representative, you will be working in a fast-paced, dynamic environment that is focused on providing exceptional customer service. You will be part of a team that is passionate about delivering outstanding results and making a positive impact on our customers' lives. Our company culture is built around the following values: Customer focus : We're committed to providing exceptional customer service and ensuring that our customers' needs are met Teamwork and collaboration : We believe in working together as a team to achieve our goals and deliver outstanding results Integrity and trust : We're committed to acting with integrity and building trust with our customers, colleagues, and stakeholders Innovation and continuous improvement : We're always looking for ways to improve our processes and services, and we encourage our employees to think creatively and come up with new ideas Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits to our employees, including: Competitive salary and benefits package Opportunities for career advancement and professional growth Comprehensive training and development program Access to a range of learning and development resources Recognition and reward programs to recognize and reward outstanding performance A range of employee perks and benefits, including discounts on travel and other services Conclusion: Join the blithequark Team If you're passionate about delivering exceptional customer service and want to be part of a team that is dedicated to making a positive impact on our customers' lives, then we want to hear from you. As a Customer Service Representative at blithequark, you will have the opportunity to work in a fast-paced, dynamic environment and develop the skills and knowledge you need to succeed in your career. So why not apply today and take the first step towards an exciting and rewarding career with blithequark? We can't wait to welcome you to our team and start working together to deliver outstanding results and make a positive impact on our customers' lives. Apply for this job