**Experienced Appointment Setter/Customer Service Representative – High-Volume Appointment Setting & Customer Engagement**

At blithequark, we're a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses dedicated to delivering high-quality solutions for homeowners across the United States. Our commitment to partnership and teamwork has enabled us to become a partner of choice for outstanding businesses in the industry. We provide extensive resources and expertise to support our partners' growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure. As a key member of our team, the Experienced Appointment Setter/Customer Service Representative will play a vital role in interacting with our customers and setting high-volume appointments for our team of experts to solve their home repair problems. This is a fully-remote role, and candidates can reside anywhere in the United States. If you're a sales, collection, or customer service professional with a passion for delivering exceptional customer experiences, we encourage you to apply. **Key Responsibilities:** * Utilize best-in-class customer contact technologies to communicate with our customers via inbound/outbound voice calls, email, text, and webchat to set a high volume of in-home appointments. * Demonstrate an ability to follow a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written. * Utilize critical thinking to analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately. * Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching provided by leadership. * Be unrelenting in a commitment to superior customer experiences on every interaction and showcase a customer-centric and positive attitude, always. **Work Experience/Requirements:** * Must be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable. * Because this is a fully remote position, an adequate knowledge of and experience with MS Office (Word, Excel, PowerPoint, Teams, Outlook email/calendar) is required. * Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus. * Basic understanding of home improvement and the construction industry is a plus. * 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment. * We are in hyper-growth mode and will be acquiring many more brands over the next two years. If you're able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you! **What We Offer:** * Competitive salary and pay structure * Flexible work schedules to promote work-life balance * Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match * Plus additional perks to support your well-being and financial security **Why Join Us:** * Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth * Play a key role in driving innovation and improving our processes * Enjoy competitive pay, excellent benefits, and opportunities for professional development * Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance **Essential Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and critical thinking skills * Ability to work autonomously and as part of a team * Proficiency in MS Office and CRM software * Strong customer service skills and a customer-centric attitude * Ability to adapt to changing circumstances and priorities **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional development and growth within the company * Access to training and talent development programs * Collaborative and inclusive work environment with a strong emphasis on work-life balance * Opportunities to work with a dynamic and rapidly growing company with strong private equity backing **Work Environment and Company Culture:** * Fully remote role with the flexibility to work from anywhere in the United States * Collaborative and inclusive work environment with a strong emphasis on work-life balance * Dynamic and rapidly growing company with strong private equity backing * Opportunities for professional development and growth within the company **Compensation, Perks, and Benefits:** * Competitive salary and pay structure * Flexible work schedules to promote work-life balance * Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match * Plus additional perks to support your well-being and financial security **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Ready to Join Our Team? At blithequark, we're committed to delivering exceptional customer experiences and providing our customers with the highest quality solutions for their home repair problems. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. What We're Looking For: * A motivated and customer-focused individual with a passion for delivering exceptional customer experiences * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and critical thinking skills * Ability to work autonomously and as part of a team * Proficiency in MS Office and CRM software * Strong customer service skills and a customer-centric attitude * Ability to adapt to changing circumstances and priorities What We Offer: * Competitive salary and pay structure * Flexible work schedules to promote work-life balance * Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match * Plus additional perks to support your well-being and financial security How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Join Our Team Today! Don't miss out on this exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences and providing our customers with the highest quality solutions for their home repair problems. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job