**Experienced Seasonal Customer Care Representative – Outdoor Industry and Retail Expert**

Are you passionate about the great outdoors and delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Seasonal Customer Care Representative. As a key member of our customer care team, you will play a vital role in ensuring that our customers receive the highest level of support and assistance across various contact channels. **About blithequark** At blithequark, we are more than just a leading multi-channel retail brand – we are a community-driven organization that ignites the adventurous spirit within us all. Our mission is to make life better by building community and fostering a culture that values inclusivity, compassion, and equity. We believe that the participation of individuals from diverse backgrounds and perspectives is essential to our success, and we are committed to creating a workplace that reflects this value. **The Job** As an Experienced Seasonal Customer Care Representative, you will be responsible for providing exceptional support and assistance to our customers through various contact channels, including phones, chat, and email. Your primary responsibilities will include: * Assisting customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails * Maintaining an extensive knowledge of all products offered by blithequark, regularly updating your understanding through training and educational resources * Facilitating returns or replacements, and coordinating with the warehouse for shipping and inventory management * Responding to customer emails from the feedback page, addressing customer service-related issues in Power Reviews, and moderating social media channels * Collaborating with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach * Assisting customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more **The Perks** As a valued member of our team, you will enjoy a range of benefits and perks, including: * Employee discount and access to pro deals on most products we sell * Access to Free Rentals and Discounted Shop Service & Labor, amongst other evoExtras * Team Events and Recognition-based rewards * 40 Hours of Paid Volunteer Time Off * Paid Sick Leave * Charitable giving match * Employee Assistance Program * Access to Employee Resource Groups * Retail quarterly bonus program **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Must be available evenings, weekends, and some holidays * Enjoy talking to people on the phone and working in front of a computer * Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus) * Strong Verbal and Written communication skills * Excellent problem-solving skills and keen attention to detail * Demonstrate effective Sales and Soft Skills techniques * Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment * Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel * Consistent High-speed internet connection * Embodies, honors, and lives our core values: The Great 8 **Nice to Haves** While not required, the following qualifications and skills would be an asset in this role: * High School diploma * Fluency in a foreign language * Outdoor industry or retail experience * Experience with NetSuite and/or Gladly **Pay and Benefits** The pay range for this role varies by location to reflect differences in labor markets across the U.S. The ranges for this position are: * Colorado: $18.81- $19.79/hour * Oregon: $17.81 – $19.79/hour * Utah: $17.55 – $19.50/hour * Washington: $19.50 – $21.16/hour Final compensation will be determined based on the candidate's location, experience, skills, and internal pay alignment. **Duration and Schedule** This is a seasonal position, available from October 2025 to January 2026, with possible opportunity to extend beyond. The schedule is published 2 weeks in advance. **Remote Work Options** This role is available as a remote position to individuals in WA, OR, UT, CO. **Diversity, Equity, and Inclusion** At blithequark, we are committed to creating a workplace that reflects the diversity of our customers and the communities we serve. We believe that the participation of individuals from diverse backgrounds and perspectives is essential to our success, and we are working to develop a team that is equally representative of the community we hope to build. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities, and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law. **Apply Now** If you are passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team at blithequark, we invite you to apply for this role. Please submit your application, including your resume and a cover letter, through our website or by clicking on the link below. Apply for this job