Experienced Airport Customer Service and Ramp Agent – Delivering Exceptional Guest Experiences in a Fast-Paced Environment

Welcome to blithequark At blithequark, we pride ourselves on creating remarkable experiences for our guests, from the moment they step into our airport to the moment they arrive at their destination. Our airport teams are the backbone of our operations, working tirelessly to ensure that every guest has a seamless and enjoyable journey. As a Ramp & Customer Service Agent, you will play a vital role in delivering exceptional service to our guests, while also performing critical ramp functions that keep our operations running smoothly. About the Role The Ramp & Customer Service Agent is a dynamic and challenging role that requires a unique blend of customer service skills, physical ability, and attention to detail. As a successful candidate, you will be responsible for assisting guests with their travel needs, performing below wing functions such as loading and offloading luggage and cargo, and ensuring the overall safety and security of our operations. If you are a team player who is passionate about delivering exceptional customer service, and you thrive in a fast-paced environment, then we want to hear from you. Key Responsibilities Assist guests with travel needs, such as answering inquiries, checking-in passengers, and boarding flights, in a friendly and professional manner Perform below wing functions, including transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, and pushing back the aircraft Conduct aircraft grooming and security searches to ensure the safety and security of our operations Perform boarding and gate duties, including assisting and directing guests, making announcements, and processing standby and upgrade requests Process and secure guest luggage, including filing and maintaining luggage claims as necessary Load and offload luggage and cargo using conveyor belts, and perform other duties as assigned by management Day in the Life As a Ramp & Customer Service Agent, your day will be filled with a variety of tasks and challenges. You will start your day by reviewing the flight schedule and preparing for the arrival and departure of our guests. You will then assist guests with their travel needs, perform below wing functions, and ensure the overall safety and security of our operations. Throughout the day, you will work closely with our airport teams to ensure that every guest has a seamless and enjoyable journey. If you are a team player who is passionate about delivering exceptional customer service, and you thrive in a fast-paced environment, then this role is perfect for you. Job-Specific Experience, Education & Skills To be successful in this role, you will need to have a strong foundation in customer service, as well as the ability to work in a fast-paced environment. You will need to have: Strong written and verbal communication skills, with the ability to communicate effectively with guests and colleagues Ability to juggle multiple tasks in a fast-paced environment, with a focus on attention to detail and safety A valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia Ability to learn and operate a computerized reservation system, with a typing speed of at least 25 WPM Ability to consistently lift 50 pounds, and stand for long periods of time, with the ability to bend, stoop, squat, reach, and grasp Ability to perform basic mathematics, and work a flexible schedule including nights, weekends, and holidays Ability to participate in paid training that may require overnight travel, and obtain airport security clearance High school diploma or equivalent, with a minimum age of 18, and authorization to work in the U.S. Preferred Qualifications While not required, the following qualifications are preferred: A minimum of 1 year of customer service or community service experience Airport SIDA Badge Requirements, with the ability to obtain a SIDA badge provided by the airport authority and maintain good standing Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Ramp & Customer Service Agent, you will have access to a variety of training and development programs, including paid training that may require overnight travel. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service, and you will be part of a company that is committed to making a positive impact on the communities we serve. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of respect, empathy, and kindness, and we are committed to creating a workplace where everyone feels valued and supported. As a Ramp & Customer Service Agent, you will be part of a team that is passionate about delivering exceptional customer service, and you will be working in a fast-paced environment that is both challenging and rewarding. Compensation, Perks, and Benefits At blithequark, we offer a competitive total rewards package that includes a starting rate of USD $17.00/Hr, as well as a variety of perks and benefits, including: Free stand-by travel privileges on blithequark Comprehensive well-being programs, including medical, dental, and vision benefits Generous 401k match program, and quarterly and annual bonus plans Generous holiday and paid time off, with a focus on work-life balance Conclusion If you are a team player who is passionate about delivering exceptional customer service, and you thrive in a fast-paced environment, then we want to hear from you. As a Ramp & Customer Service Agent at blithequark, you will be part of a talented team of professionals who are committed to making a positive impact on the communities we serve. You will have access to a variety of training and development programs, and you will be working in a positive and inclusive work environment that is both challenging and rewarding. Apply today to join our team and start your journey with blithequark! Apply for this job