**Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe**

**Join the arenaflex ProServe team as we revolutionize the way businesses transform and grow in the Media & Entertainment industry. As an Experienced Customer Practice Manager, you will be at the forefront of driving strategic and financial value for our customers through transformative arenaflex ProServe programs.** **About arenaflex ProServe** arenaflex is the world's most comprehensive and broadly adopted cloud platform, and our Professional Services (ProServe) team is dedicated to helping businesses achieve their full potential through innovative solutions and expert guidance. With a strong focus on customer satisfaction and success, we empower our customers to drive business outcomes and achieve accelerated growth. **Key Responsibilities** As an Experienced Customer Practice Manager, you will be responsible for leading and supporting transformative customer programs during the pursuit, solution, and ongoing engagement stages. Your key responsibilities will include: * **Lead business outcomes**: Articulate accelerated customer outcomes through cloud transformation and drive strategic and financial value for our customers. * **Execution of long-term strategic customer transformation roadmaps**: Develop and execute comprehensive plans that align with arenaflex account team (direct sales) and drive near-term results in ProServe and Platform bookings. * **Develop a unified account plan and pursuit plan**: Align with AWS account team (direct sales) and establish executive relationships across Business & Technology groups to drive program success. * **Establish an internal network at arenaflex**: Build relationships with internal organizations critical to success, including Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal. * **Deliver on annual bookings, revenue, and customer satisfaction targets**: Drive deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives. * **Support scale through shared learnings and mechanisms**: Collaborate with the ProServe team to share best practices and drive continuous improvement. **About the Team** Our team is passionate about delivering exceptional results and driving customer success. We value diverse experiences and encourage candidates from all backgrounds to apply. If you're looking for a challenging and rewarding role that allows you to make a real impact, we want to hear from you. **Why arenaflex?** arenaflex is a leader in the cloud computing industry, and our ProServe team is dedicated to helping businesses achieve their full potential. We offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional results and driving customer success. **Inclusive Team Culture** At arenaflex, we believe that diversity and inclusion are essential to our success. We're committed to creating a culture that empowers our employees to be proud of their differences and to learn from each other. Our employee-led affinity groups and ongoing events and learning experiences inspire us to be curious and to never stop embracing our uniqueness. **Mentorship & Career Growth** We're committed to helping our employees develop into better-rounded professionals. Our mentorship and career growth programs provide endless opportunities for knowledge-sharing, skill-building, and advancement. **Work/Life Balance** We believe that achieving success at work should never come at the expense of sacrifices at home. We strive for flexibility and work-life harmony, and we offer a range of benefits and resources to support our employees' well-being. **Basic Qualifications** * Bachelor's degree or 7+ years of professional or military experience * 5+ years of Media & Entertainment Industry experience * 8+ years of IT consulting and management experience in customer-facing roles * A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs * Experience in leading solutions that include core products, third-party products, and custom-built solutions **Preferred Qualifications** * A consistent track record of achieving sales targets and opportunity management * Excellent written and verbal communication skills, including workgroup leadership and executive presentations **Compensation & Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're passionate about driving customer success and growth in the Media & Entertainment industry, we want to hear from you. Apply now to join our arenaflex ProServe team as an Experienced Customer Practice Manager. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job