Part-Time Airline Ramp and Customer Service Agent – Aviation Ground Handling and Passenger Support Specialist at blithequark

Introduction to blithequark Take a huge step in your career and join blithequark, a leading provider of aviation ground handling services. blithequark employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. blithequark provides a full-service capability that includes aviation cargo, airline passenger, and aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. About blithequark Join our blithequark family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The Part-Time Airline Ramp and Customer Service Agent will be responsible for the maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bringing problems to the attention of management and assisting management in the utilization of tools, equipment, and materials. The successful candidate will comply with blithequark site security procedures for assigned warehouse and other operations, remain cognizant of blithequark staff, security contractors, and visitors’ activities, and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the blithequark whistleblower program. This position is covered by a collective bargaining agreement. Key Responsibilities Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position. Drive vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment, as well as positioning vehicle up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow. Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure. Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area, and read off-load sheets to determine destination of cargo. While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without the assistance of sight or visual aids. Ability to successfully communicate with others. Ability to work in a high-noise level environment. Ability to understand and react to verbal commands and safety warnings, with and without the assistance of sight or visual aids. Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt. Pull water hose from stationary cabinet and connect to aircraft. Lift, connect overhead and remove overhead, 40 lb. KVA electric cable to/from aircraft. De-ice aircraft at heights of up to 20 - 80 ft. lifting and holding nose, spray exterior of wings and fuselage with glycol. Passenger Service Responsibilities As a Passenger Service Agent, you will perform all aspects of passenger service, including: Making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges. Providing passengers with general travel information, meeting aircraft at gate or loading area, performing duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Checking passenger ticket for validity and lifting appropriate coupon, completing all necessary arrangements for accommodating passengers holding reservations, standbys, and their luggage. Determining flight close-out time and preparing, completing, and checking various flight forms for accuracy, invalidating tickets, and completing post-departure procedures. Performing lost and found activities. Essential Qualifications HS Diploma, GED, or Equivalent. Must be at least 18 years of age. Valid driver's license. This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues. Preferred Skills Ability to read, write, fluently speak, and understand the English language. Ability to speak and be understood in giving directions/information to passengers. Hear and respond to customers. Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. Reports to work on a regular and timely basis. Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary. Physical Requirements/Working Conditions Must be able to lift up to 70 pounds (31.9kg). Must be able to perform the following functions in variable weather conditions as well as environmental conditions, i.e., jet engine fumes, vehicle emissions, dust, and jet engine noise. Twist, turn, stoop, bend, reach, and grip while checking baggage. Ability to stand and walk throughout shift. Must be willing to wear uniform and insignia as prescribed by blithequark. Personal appearance and grooming that will present a favorable corporate image. Ability to judge distance. Perks and Benefits At blithequark, we offer a range of perks and benefits to our employees, including: Access to your pay when you need it through DailyPay app. On-the-spot awards offered through the Awardco Platform, including gift cards and more. Multiple options for both full and part-time employees for quality medical care. Travel discounts, pet insurance, discount shopping, and more through blithequark Employee Extras. Wellness programs offered to all employees to help you stay healthy and improve your life. 401k program offered with company match to help you invest in your future. Opportunity for internal mobility and transfers available to help you grow and develop your career with us. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career development opportunities. Our employees have the opportunity to work with a diverse range of customers and cultures, and to develop a range of skills, including communication, problem-solving, and leadership skills. Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. We are a team-oriented organization that values diversity, inclusion, and respect. We believe in creating a positive and supportive work environment that allows our employees to thrive and reach their full potential. Our employees are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. Conclusion If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding career, we encourage you to apply for the Part-Time Airline Ramp and Customer Service Agent position at blithequark. This is a great opportunity to join a leading provider of aviation ground handling services and to develop your skills and experience in a dynamic and fast-paced environment. Don't miss out on this opportunity to take your career to the next level and apply today! Apply for this job