Customer Experience Specialist - Remote Work Opportunity with Global Leader in Customer Interactions

Join the Teleperformance Team: Where Exceptional Customer Experiences Meet Personal Growth Are you passionate about delivering outstanding customer service and looking for a dynamic work environment that fosters growth and learning? Look no further than Teleperformance, a strategic partner to the world's leading companies, enhancing customer experience during each interaction. As a Customer Experience Specialist, you will be part of our multicultural, highly skilled, and deeply knowledgeable team, working in a collaborative and engaging environment. With our integrated omnichannel solutions, cutting-edge technology, and highest security standards, we treat each interaction as unique, and we're looking for talented individuals like you to join our family. Why You'll Choose Us At Teleperformance, we believe in providing an exceptional work experience that promotes happiness from the inside out. Here are just a few reasons why you'll love working with us: Comprehensive Benefits Package : Enjoy paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. Career Growth Opportunities : Discover your potential and take your career to new heights with our endless development opportunities, coaching, and mentoring. Flexible Work Environment : Work from the comfort of your own home as part of our virtual team, with the flexibility to create your own schedule. Multicultural and Dynamic Team : Collaborate with people from all walks of life, in a fast-paced and constantly changing environment that keeps you engaged and motivated. Cutting-Edge Technology : Work with our integrated omnichannel solutions and latest technology to deliver exceptional customer experiences. Your Impact As a Customer Experience Specialist, you will play a vital role in our team, providing exceptional customer support to our clients via telephone, email, and instant message. You'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. In this role, you'll have the opportunity to: Interact with people from all walks of life, in a fast-paced and dynamic environment. Develop your skills and knowledge, with coaching and mentoring to help you grow. Take ownership of your work, with the flexibility to create your own schedule. Make a real difference in the lives of our customers, delivering exceptional experiences that exceed their expectations. Responsibilities As a Customer Experience Specialist, your key responsibilities will include: Providing Customer Support : Respond to customer inquiries via telephone, email, and instant message, resolving simple and basic support issues. Troubleshooting and Escalation : Troubleshoot customer problems, identify the root cause, and escalate to the appropriate resource when necessary. Documentation and Tracking : Accurately document and track inbound support requests, ensuring proper notation of customer problems or issues. Customer Information Management : Update customer information and ensure accurate entry of contact information. Quality and Performance : Meet standards of job, such as quality standards, adherence to schedule, and average handle time. Guidance and Mentoring : Provide guidance and/or mentoring to less experienced associates. Other Related Duties : Perform other related duties as assigned. Qualifications To succeed as a Customer Experience Specialist, you'll need: Education : High School Diploma or equivalent. Age : 18 years of age or older. Customer Service Skills : Excellent customer service skills that build high levels of customer satisfaction. Typing Speed : Typing 25 WPM. PC Operation and Navigation : Proficient in PC operation and navigation. People Skills : Demonstrates effective people skills and sensitivities when dealing with others. Independence and Teamwork : Ability to work both independently and in a team environment. Communication Skills : Excellent communications skills, both oral and written. Adaptability : Ability to work in a constantly changing and fast-paced environment. Composure and Objectivity : Ability to stay composed and objective. Listening Skills : Strong listening skills. Remote Work : Ability to work remotely in a virtual team environment. Being One of Our People At Teleperformance, we're committed to creating an environment that promotes happiness from the inside out. We value and inspire our employees to learn, teach, and grow, and we continually invest in creating outstanding work experiences and endless development opportunities. As one of our people, you'll be: Valued and Inspired : Valued and inspired to learn, teach, and grow. Motivated and Proud : Motivated to come to work and proud to be on our team. Supported and Developed : Supported and developed through coaching, mentoring, and training. What We Offer In addition to the benefits and opportunities mentioned earlier, we offer a comprehensive compensation package, including: Competitive Wages : Competitive wages and benefits. Paid Time Off : Paid time off and holidays. Employee Wellness Programs : Employee wellness and engagement programs. Career Growth Opportunities : Career growth opportunities and professional development. How to Apply If you're passionate about delivering exceptional customer experiences and looking for a dynamic work environment that fosters growth and learning, we want to hear from you! Apply now to join our team as a Customer Experience Specialist and take the first step towards a rewarding and challenging career. Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Apply for this job