Experienced User Support Specialist – Live Chat and Email Support for Creators and Subscribers at blithequark

Introduction to blithequark blithequark is revolutionizing the way creators connect with their audiences by providing a powerful publishing platform that empowers them to produce and share their content without the constraints of traditional advertising models. As a leader in the digital publishing space, blithequark is committed to fostering a community of innovative and talented individuals who are passionate about independent expression and creative freedom. Our mission is to build a new economic engine for culture, and we're looking for a talented User Support Specialist to join our team and help us achieve this vision. About the Role As a User Support Specialist at blithequark, you will be an integral part of our high-impact Support team, providing expert assistance to our growing community of creators and subscribers via live chat and email. This fully remote role offers a flexible Tuesday-Saturday schedule, allowing you to work from the comfort of your own home and maintain a healthy work-life balance. We're looking for candidates who are ideally located in the United States and are passionate about delivering exceptional customer support in a fast-paced startup environment. Key Responsibilities Provide friendly, expert support to blithequark creators and their subscribers via email and live chat, ensuring timely and effective resolution of their queries and concerns. Manage live chat coverage for up to 50% of your time (or 4 hours per shift), responding to user inquiries and providing solutions to technical support challenges. Attend daily team meetings and contribute to team operations (up to 20% of your time), collaborating closely with the Support team and other colleagues across the company to solve user concerns effectively and efficiently. Spend the remaining time providing support via email, ensuring that all user queries are addressed in a timely and professional manner. Demonstrate urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams, ensuring that all concerns are addressed promptly and effectively. Stay up-to-date with the latest product and company updates, using the blithequark app frequently and maintaining a deep understanding of our platform and its features. Requirements To be successful in this role, you should have: A passion for helping people and a rewarding experience in solving their problems. Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts in a clear and concise manner. Comfort with ambiguity and experience working in a fast-paced startup environment, with the ability to adapt to changing priorities and deadlines. At least 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels and technical support challenges. Alignment with blithequark's mission to build a new economic engine for culture, and experience as a blithequark subscriber (experience as a creator is a plus!). Familiarity with Zendesk and Stripe is a plus, as well as direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe). What We Offer At blithequark, we're committed to providing our employees with a comprehensive compensation package that includes: A market-competitive salary, with a cash compensation salary range for this role of $70,000 - $85,000. Equity for all full-time roles, giving you a stake in the company's success and a chance to share in our growth and prosperity. Exceptional benefits, including health insurance, retirement plans, and paid time off, to ensure that you and your loved ones are well taken care of. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As a User Support Specialist, you'll have access to: Ongoing training and professional development opportunities, to help you stay up-to-date with the latest technologies and industry trends. Mentorship and coaching from experienced colleagues, to help you achieve your career goals and develop your skills and expertise. Opportunities for advancement and career progression, as we continue to grow and expand our team. Our Culture and Values At blithequark, we're passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in: Fostering a culture of creativity, innovation, and experimentation, where everyone feels empowered to try new things and take risks. Building a community of talented and passionate individuals who are committed to our mission and values. Providing a flexible and remote work environment that allows our employees to work from anywhere and maintain a healthy work-life balance. How to Apply If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a fast-paced and innovative startup, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this role. Conclusion At blithequark, we're committed to building a new economic engine for culture, and we're looking for talented and passionate individuals to join our team. As a User Support Specialist, you'll play a critical role in helping us achieve this vision, by providing exceptional support to our creators and subscribers. If you're excited about the opportunity to join a fast-paced and innovative startup, and are passionate about delivering exceptional customer support, we encourage you to apply for this role. Thank you for considering blithequark as your next career destination! Apply for this job