Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to arenaflex arenaflex is one of the world's leading entertainment services, offering a vast array of TV series, films, and games to over 278 million paid memberships across more than 190 countries. Our members enjoy the freedom to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at any time. At arenaflex, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. Our Global Customer Service (CS) organization is dedicated to providing exceptional interactions with our subscribers worldwide, focusing on excellence, simplicity, and getting our members back to streaming. The Role of a Technical Content Designer at arenaflex We are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents. Your primary responsibility will be to create and manage content for the arenaflex Help Center and internal customer service knowledge base, ensuring that our global CS teams have the necessary information to provide top-notch support. Key Responsibilities Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience Collaborate closely with support operations, localization, legal, product design, and engineering teams to ensure seamless content integration Develop, maintain, and update style guides and editorial training to ensure high-quality content Leverage multiple data sources to provide data-driven analysis and content recommendations, driving continuous improvement Qualifications and Requirements To be successful in this role, you will need: A BS/BA degree in a relevant field At least 5 years of relevant experience in technical writing, content design, or a related field Exceptional writing, editing, project management, and communication skills Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience Experience writing for different platforms, such as computer, mobile, or TV Familiarity with information architecture and content management systems Desired qualities include being independent, a self-starter, innovative thinker, curious, action-oriented, and able to drive improvements. You should also possess strong relationship-building skills, superior communication skills, including storytelling, and be highly adaptable and able to thrive in a fast-paced environment. Skills and Competencies To excel in this role, you will need to demonstrate: Strong technical writing and editing skills, with the ability to create clear, concise, and engaging content Excellent project management skills, with the ability to lead complex projects and meet deadlines Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams Ability to analyze data and provide data-driven content recommendations Familiarity with content management systems and information architecture Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Technical Content Designer, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. You will also be part of a dynamic and innovative team, working on exciting projects that will challenge you and help you grow professionally. Work Environment and Company Culture arenaflex is a unique and dynamic company, with a culture that values innovation, creativity, and collaboration. We are committed to diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive to all employees. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to be their authentic selves. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of $50,000 - $190,000 per year, depending on experience and qualifications. We also offer a range of benefits, including comprehensive health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. Our employees also enjoy paid leave of absence programs, flexible time off, and a range of other perks and benefits. Conclusion If you are a talented Technical Content Designer with a passion for creating exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the future of global entertainment and providing top-notch support to our members. Don't miss out on this chance to join a dynamic and innovative team and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job