Experienced Customer Service Professional – Delivery Station Customer Support and Logistics Expertise

Introduction to arenaflex At arenaflex, our mission is to be Earth's most customer-centric company, and we're committed to exceeding expectations by innovating and providing best-in-class customer support. As we expand our logistics products and services, including improving how we fulfill and deliver customer orders, we're making history and we've only just begun. arenaflex is a place where you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. Our goal is to put smiles on our customers' faces, and we're looking for talented individuals to join our team and help us achieve this mission. Job Overview As a Delivery Station Customer Service Associate at arenaflex, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will be the face of arenaflex, connecting customers with experts who can provide them with the most accurate and up-to-date information about their packages. Your work will go beyond fulfilling and delivering customer orders; it's about making sure we put smiles on our customers' faces. Key Responsibilities As a Delivery Station Customer Service Associate, your key responsibilities will include: Communicating with customers directly in-person, as well as via phone and email Empathizing with and prioritizing customer needs Upholding arenaflex values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues that customers present Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full-Time (40+ hours per week) schedule Requirements To be successful in this role, you will need: High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, database searching, and instant messenger tools Bachelor's Degree or equivalent work-related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Physical Demands The physical demands of this role include: Carrying, lifting, pushing, and pulling up to 49 pounds Frequently pushing, pulling, squatting, bending, and reaching Standing and walking during shifts lasting up to 12 hours Working in an environment where the noise level varies and can be loud (hearing protection will be provided) Working in an environment where the temperature may vary due to outside weather conditions and is not controlled A Day in the Life You'll be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex. About the Team Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Career Growth Opportunities Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make arenaflex's customer service even better, and we need excellent people to make that happen. As you grow and develop in your role, you'll have the opportunity to take on new challenges, develop new skills, and advance your career within the company. Work Environment and Company Culture At arenaflex, we're committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We believe that our employees are our greatest asset, and we're dedicated to providing a positive and supportive work environment that allows you to thrive. Compensation, Perks, and Benefits As a Delivery Station Customer Service Associate at arenaflex, you'll be eligible for a competitive salary, comprehensive benefits package, and a range of perks and discounts. We're committed to providing our employees with the tools and resources they need to succeed, both on and off the job. Conclusion If you're a customer-focused, results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you. As a Delivery Station Customer Service Associate at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while also growing and developing your career in a dynamic and supportive environment. So why wait? Apply today to join our team and start your journey with arenaflex! Apply for this job