Experienced Senior Principal Customer Success Executive – Strategic Account Management and Customer Relationship Development

Introduction to blithequark At blithequark, we are pioneers in the realm of business cloud software, dedicated to empowering companies across various industry-specific markets. Our mission is to craft complete industry suites in the cloud, leveraging cutting-edge technology that prioritizes user experience, harnesses the power of data science, and integrates seamlessly into existing systems. With over 60,000 organizations worldwide relying on us to navigate market disruptions and achieve comprehensive digital transformation, we are committed to fostering an environment that values diversity, inclusivity, and innovation. Job Overview We are seeking an exceptional Senior Principal Customer Success Executive to join our team. As a primary point of contact throughout the customer journey, you will be instrumental in ensuring that our customers achieve their desired outcomes and maximize value from their investments. Your mission will be to drive customer retention, expand our footprint, and secure long-term relationships by partnering with cross-functional teams, including Services, Sales, Support, Product Development, and Partners. Key Responsibilities Manage a substantial book of business, with a total ARR of around $10 Million or more, ensuring strategic growth and customer satisfaction. Act as a trusted advisor for assigned customers, providing consultative guidance and support to address their unique challenges and needs. Effectively manage customer escalations, ensuring prompt resolution and maintaining high levels of customer satisfaction. Drive customer advocacy by building strong relationships, creating mutual value, and promoting our products and services to meet customers' evolving needs. Influence long-term value by driving customer product adoption, consumption, upsell, and renewal, aligning with our business rhythms and customer strategic vision. Collaborate with internal stakeholders to determine governance models, ensuring seamless communication and alignment with customer expectations. Own and execute account strategies, taking accountability for customer success and driving desired business outcomes. Essential Qualifications Experience in Discrete Manufacturing (Industrial, Automotive, Aerospace & Defense, High-Tech/Electronics) is essential, with a deep understanding of the industry's unique challenges and opportunities. Proven consultative Account Management mindset with strong commercial acumen, enabling you to navigate complex customer relationships and drive strategic growth. Client-focused experience managing multi-faceted problems and situations across several functions, with a strong ability to build relationships and gain credibility with external customers and internal C-Suite Executives. Experience working with global, cross-functional teams (i.e., Sales, Consulting Services/Partners, and Support) and global SaaS and Professional Services engagements, particularly with multi-product/multi-site ERP deployments. Escalation and change management experience, with a strong ability to navigate complex situations and drive prompt resolution. Strategic account planning and oversight of activities to increase customer footprint, with a focus on driving long-term value and customer success. Preferred Qualifications Previous leadership roles are advantageous, with a proven track record of driving strategic growth, leading cross-functional teams, and fostering a culture of innovation and customer-centricity. Strategic account planning and oversight of activities to increase customer footprint, with a focus on driving long-term value and customer success. Skills and Competencies To succeed in this role, you will need to possess exceptional communication, interpersonal, and problem-solving skills, with the ability to build strong relationships, drive strategic growth, and navigate complex customer relationships. You will also need to be a strategic thinker, with a deep understanding of the industry and our products, and a strong ability to drive long-term value and customer success. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to fostering a culture of innovation, diversity, and inclusivity, with a strong focus on employee growth and development. As a Senior Principal Customer Success Executive, you will have access to a range of career growth opportunities, including leadership development programs, mentorship, and training initiatives. You will also have the opportunity to work with a talented team of professionals, leveraging our collective expertise to drive customer success and strategic growth. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on innovation, diversity, and inclusivity. We value our employees' unique perspectives, experiences, and contributions, and we are committed to creating a workplace culture that is respectful, supportive, and empowering. At blithequark, you will have the opportunity to work with a talented team of professionals, leveraging our collective expertise to drive customer success and strategic growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of perks and benefits, such as comprehensive health insurance, retirement savings plans, and paid time off. We also provide opportunities for professional growth and development, including training initiatives, mentorship, and leadership development programs. Conclusion If you are a motivated, results-driven professional with a passion for customer success and strategic growth, we encourage you to apply for this exciting opportunity. As a Senior Principal Customer Success Executive at blithequark, you will have the chance to work with a talented team of professionals, leveraging our collective expertise to drive customer success and strategic growth. Don't miss this opportunity to join our dynamic team and contribute to our mission of empowering companies across various industry-specific markets. Apply now to take the first step towards an exciting and rewarding career with blithequark. Apply for this job