Experienced Customer Success Consultant – Strategic Accounts for High-Value Clients in Govtech Industry at blithequark

Introduction to blithequark At blithequark, we are driven by the passion for building, implementing, and maintaining cutting-edge technology that transforms the Govtech industry. Our mission is to empower governments and their constituents to come together, fostering stronger relationships and driving meaningful change for communities worldwide. With a strong presence in the U.S., U.K., Australia, New Zealand, and Canada, we have consistently appeared on the GovTech 100 list and have been recognized as one of the best companies to work for. Over the past 25 years, we have served over 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, powering an unmatched Subscriber Network that leverages our digital solutions to make a positive impact on the world. About the Role We are seeking an experienced Customer Success Consultant – Strategic Accounts to join our team at blithequark. As a trusted advisor, you will be responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive personalized and proactive service, including quarterly Strategic Review meetings, collaborative Success Planning, and tailored support for budget planning efforts. This role is ideal for professionals with a strong background in customer success, account management, or consulting, particularly those who thrive in high-touch, relationship-driven environments. Key Responsibilities Strategic Customer Engagement: Serve as a dedicated strategic advisor to a smaller, high-impact book of business, conducting quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities. Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics. Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments. Customer Success Management & Strategy: Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal. Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value. Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations. Monitor customer health and implement mitigation strategies to reduce churn risk. Growth & Expansion: Identify and nurture expansion opportunities through consultative conversations and strategic planning. Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives. Present tailored value propositions to executive stakeholders. Assist in RFP response process and present in a finalist capacity to customers. Essential Qualifications 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients. Proven ability to manage executive relationships and lead strategic planning conversations. Strong analytical skills and comfort with data-driven decision-making. Excellent communication, presentation, and interpersonal skills. Experience with CRM systems (Salesforce preferred) and customer success tools. Preferred Qualifications Experience working with government agencies or in the Govtech industry. Knowledge of cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services. Familiarity with customer success metrics, such as Net Promoter Score (NPS) and customer satisfaction. Skills and Competencies To succeed in this role, you will need to possess excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with executive stakeholders. You should be analytical, with a comfort level in working with data to inform strategic decisions. Additionally, you should be proactive, with a strong ability to identify and mitigate potential issues, and a passion for driving customer success and growth. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Success Consultant – Strategic Accounts, you will have the chance to work with a diverse range of customers, develop your skills in strategic planning and customer success, and contribute to the growth and expansion of our business. You will also have access to training and development programs, as well as opportunities to collaborate with cross-functional teams and share knowledge and best practices. Work Environment and Company Culture At blithequark, we pride ourselves on our remote-first company culture, with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. We are committed to building a transparent, inclusive, and safe space for everyone who wants to be part of our journey. Our culture highlights include Employee Resource Groups, Coffee with Mark sessions, and Microsoft Teams communities focused on wellness, art, and more. We also bring in special guests to discuss issues that impact our employee population and provide opportunities for professional development and growth. Compensation, Perks, and Benefits We offer a competitive compensation package, as well as a range of perks and benefits, including comprehensive health insurance, retirement savings plans, and paid time off. We also provide opportunities for professional development and growth, as well as a dynamic and supportive work environment. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Consultant – Strategic Accounts, you will have the chance to work with a diverse range of customers, develop your skills in strategic planning and customer success, and contribute to the growth and expansion of our business. Don't miss out on this opportunity to join our team and make a positive impact on the world. Please note that you must reside in Costa Rica to be considered for this position. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Equal Employment Opportunities blithequark is committed to providing equal employment opportunities to all qualified applicants and employees. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status, or any other status protected by applicable law. Apply for this job