Experienced Customer Support Specialist for Medical Records – Full-Time Remote Opportunity with blithequark

Introduction to blithequark blithequark is a pioneering data platform company that stands at the forefront of health data exchange, envisioning a future where every healthcare decision is informed by the right data, at the right time, and in the right format. Our platform is fueled by the largest and most diverse health data network in the U.S., ensuring that data is secure, accessible, and usable for better health outcomes. As a trusted partner to leading life sciences companies, government agencies, and healthcare providers, blithequark is committed to tackling healthcare's most complex challenges with innovative, technology-forward solutions. About the Role We are seeking an experienced and compassionate Customer Support Specialist to join our high-performing team. This is a full-time, remote role that operates Monday through Friday from 9 am to 5 pm EST. As a Customer Support Specialist, you will play a critical role in our call center, providing exceptional support to patients, insurance companies, and attorneys by processing medical record requests and offering status updates. Your ability to work comfortably in a high-volume production environment, documenting information across multiple platforms using dual computer monitors, will be invaluable to our team. Key Responsibilities: Process medical record requests via phone calls from patients, insurance companies, and attorneys, providing timely and accurate status updates. Document information efficiently in multiple platforms, utilizing two computer monitors to ensure data accuracy and completeness. Demonstrate proficiency in Microsoft Office, including Word and Excel, to perform tasks effectively. Collaborate with the team to achieve high-volume production goals while maintaining quality and customer satisfaction. Participate in comprehensive onsite/virtual training programs and job shadowing with an assigned mentor to ensure a smooth transition into the role. Qualifications and Skills To excel in this role, you should possess: Essential Qualifications: Experience in customer support, preferably in a healthcare or medical records environment. Comfort and proficiency in working with technology, including dual monitors and Microsoft Office. Excellent communication and interpersonal skills to provide empathetic and professional support to a diverse range of customers. Ability to work in a fast-paced, high-volume call center environment while maintaining attention to detail and quality of service. Preferred Qualifications: Previous experience in medical records or a related field. Familiarity with health data exchange principles and practices. Certifications or training in customer service, medical records, or a related area. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. By joining our team, you will have access to: Comprehensive training programs designed to enhance your skills and knowledge in customer support and medical records. Opportunities for professional growth and advancement within the company. A collaborative and supportive work environment that fosters innovation and excellence. Work Environment and Company Culture blithequark prides itself on a work environment that is inclusive, respectful, and free from discrimination. We are an Equal Employment Opportunity employer, dedicated to ensuring that all qualified applicants receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our commitment to diversity, equity, and inclusion is reflected in our EEO Commitment Statement , and we encourage you to learn more about our stance on workplace discrimination and your legal rights. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including: An estimated base pay range of $15 to $18.32 USD per hour, depending on location, responsibilities, skills, experience, and other requirements of the role. Full benefits, including PTO, health, vision, and dental insurance, and a 401k savings plan. Tuition assistance to support your ongoing education and professional development. Company-provided equipment, including a computer, monitor, virtual phone, and other necessary tools to perform your job effectively. Conclusion and Call to Action If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic and growing company, we invite you to apply for the Customer Support Specialist position at blithequark. Your skills, experience, and passion for delivering exceptional customer service will make a significant difference in our mission to improve healthcare outcomes through data exchange. Apply now and join our team of dedicated professionals who are shaping the future of healthcare. To apply, please follow the link to our application portal. Should you require any accommodations during the application or hiring process, please do not hesitate to request support . We look forward to welcoming you to the blithequark team. Apply for this job