**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At blithequark, we're passionate about delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering outstanding customer service, showcasing our products and services, and ensuring a seamless shopping experience for our customers. **About blithequark** blithequark is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're committed to helping our customers achieve their goals by offering innovative products and services that meet their unique needs. Our team of experts is dedicated to providing exceptional customer service, and we're always looking for talented individuals to join our team. **Job Summary** As an Experienced Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. You'll take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate FedEx Office products and services. **Key Responsibilities** * Deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. * Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services. * Take complex customer orders using order systems and provide accurate pricing information. * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents. * Maintain a safe, clean, and orderly retail Store. * Ensure confidentiality of customer data and careful handling of documents, media, and packages. * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change. * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability. * Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage. * Take preemptive action to prevent errors and waste. * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits. * Follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures. **Essential Functions** * Ability to stand during entire shift, excluding meal and rest periods. * Ability to move and lift 55 pounds. * Ability, on a consistent basis, to bend/twist at the waist and knees. * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members. * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction. * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure. * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time. * Ability, on a consistent basis, to work with minimal supervision. * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business. **Preferred Qualifications** * High school diploma or equivalent education. * 6+ months of specialized experience. * Excellent verbal and written communication skills. * Ability to work in a fast-paced environment and adapt to changing situations. * Strong problem-solving and analytical skills. * Ability to work effectively in a team environment. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities. Our employees also have access to mentorship programs, career coaching, and leadership development opportunities. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that requires flexibility and adaptability. Our team is passionate about delivering exceptional customer service and providing top-notch products and services. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Compensation, Perks, and Benefits** blithequark offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off. We also offer a range of perks, including discounts on blithequark products and services, free meals, and on-site fitness classes. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates. **Accommodations** blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. **Pay Transparency** blithequark is committed to pay transparency and will provide salary information to applicants upon request. Apply for this job