**Experienced Customer Service Specialist: Evenings & Weekends (Las Vegas) – Join the blithequark Team**

Are you a customer service rockstar with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy solving complex problems? If so, we want you to join our team at blithequark as an Experienced Customer Service Specialist: Evenings & Weekends (Las Vegas). As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, resolving issues in real-time, and driving customer satisfaction. **About blithequark** blithequark is revolutionizing the way restaurants approach repairs and maintenance. Our innovative platform provides data-driven insights and 24/7 support to help restaurants control their facilities, reduce costs, and optimize their team's time. We're a fully remote team of thoughtful, ambitious, and creative individuals who are passionate about making a difference in the restaurant industry. We believe that our strength lies in our diversity, and we're committed to creating an inclusive culture that values different backgrounds and perspectives. **The Role** As an Experienced Customer Service Specialist: Evenings & Weekends (Las Vegas), you will be responsible for: * Promptly responding to customer requests via phone, text message, email, chat, Slack, and portal * Communicating with customers and vendors to identify the root cause of an issue * Troubleshooting equipment repairs with customers in real-time * Solving complex problems, both technical and non-technical in nature * Coordinating service visits and repairs to ensure optimal customer uptime * Utilizing data insights and service history to provide consultative feedback to customers * Resolving time-sensitive tasks in an expeditious manner * Following processes and procedures to ensure complete, accurate, and timely records in all relevant systems and profiles * Taking pride in delivering high-quality service and written documentation * Growing relationships with our customers and vendors * Ensuring customer and vendor satisfaction and providing world-class support * Championing the voice of the customer in collaboration with other blithequark teams * Managing a seamless customer experience from end-to-end, ensuring our service request execution delights every customer **Qualifications** * 3+ years of experience in customer-facing roles (e.g., restaurant, hospitality, and/or service vendor) * At least 1-year of restaurant experience (can be FOH or BOH) * Practical experience with helpdesk software and cloud-based telephony systems like Twilio * Strong organizational skills with the ability to juggle competing priorities * Strong analytical and problem-solving skills * Superb written and verbal customer handling skills * High attention to detail * Deadline-driven * Ability to work successfully within a fast-paced, time-sensitive environment * Strong technical skills (Google Suite, Excel) * Personal accountability and the ability to self-manage * Outside-the-box thinker * Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered) * Spanish language proficiency is a plus **What We Offer** * 100% remote role: Work where you live! (Occasional opportunities for in-person events are optional) * Company-provided equipment (computer, monitor, tools) * Competitive base salary in line with the Las Vegas market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans * Flex spending account for family and child care * Employee assistance programs * 401(k) plan with up to 3% matching * Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy * Regular fun team-building events both virtually and in-person * Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants! **Our Commitment** At blithequark, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. We believe that our strength lies in our differences, and we're passionate about building a team that reflects the diversity of our customers and the communities we serve. If you're a candidate who is hesitant to apply because you don't meet every qualification, please don't be. We'd rather have one more resume to review than miss the chance to meet amazing talent. **How to Apply** If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application through the link below. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job