**Experienced Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment and Support**

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in Spanish and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives as a Spanish Bilingual Remote Customer Service Representative. As a key member of our team, you will play a vital role in helping individuals navigate the complex world of health insurance, providing top-notch support, and making a meaningful impact on people's lives. **About blithequark** blithequark is a leading provider of innovative cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers across the country. Our mission is to make finding and enrolling in health insurance simple, and we're committed to building a motivating and positive work environment that fosters growth and development. With a strong focus on customer satisfaction, we're seeking dedicated and self-driven individuals to join our team and help us achieve our vision. **Job Summary** As a Spanish Bilingual Remote Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing technical support, and managing customer accounts. You will work closely with our team to resolve customer inquiries, address concerns, and provide solutions that meet their needs. This is a full-time, seasonal role that offers a competitive hourly rate, performance incentives, and a comprehensive benefits package. **Key Responsibilities** * Inbound/Outbound Calls: Respond to customer inquiries, resolve issues, and provide technical support via phone and email. * Deliver the highest level of customer service experience consistently: Ensure that every customer interaction is positive, professional, and meets their expectations. * Manage customer accounts and provide technical support: Assist customers with account management, plan selection, and enrollment. * Application Data Entry: Accurately and efficiently enter customer data into our system. * Online chat inquiries as assigned: Respond to customer inquiries via live chat and provide timely support. * Interpret and follow defined procedures and policies: Stay up-to-date on company policies, procedures, and regulatory guidelines. * Creative problem-solving skills: Think critically and develop innovative solutions to complex customer issues. * Flexibility and adaptability to changing projects and updates: Stay flexible and adapt to changing priorities, projects, and updates. * Time and task management (multitasking and task prioritization): Effectively manage your time, prioritize tasks, and meet deadlines. * Extensive self-study, training, and testing are required: Complete comprehensive training and testing to ensure you have the necessary skills and knowledge to excel in this role. * Adhere to regulated guidelines for communications via all channels: Ensure that all customer interactions are compliant with regulatory guidelines. **Qualifications** * Moderate to Advanced computer skills: Proficiency in using computer software, hardware, and technology. * High level of comfort learning new technology: Ability to quickly learn and adapt to new systems, tools, and processes. * High level of professionalism: Demonstrate a high level of professionalism, integrity, and ethics in all customer interactions. * Excellent verbal and written communication skills: Effective communication skills, both written and verbal, to interact with customers, colleagues, and management. * Comfortable working from home: Ability to work independently in a home-based environment. * Self-motivated and success-driven: Demonstrate a strong desire to succeed, be self-motivated, and take initiative to achieve goals. **Preferred Experience** * Previous experience in customer support or technical support role: Experience in a customer-facing role, preferably in a call center or technical support environment. * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act: Knowledge of health insurance, including Group and Individual plans, and the Affordable Care Act. * Previous experience in a Call Center: Experience working in a call center environment, preferably in a customer service or technical support role. * Familiarity with CRM systems and practices: Knowledge of Customer Relationship Management (CRM) systems and practices. * Spanish Bilingual, a plus: Proficiency in Spanish, both written and verbal, is highly desirable. **What We Offer** * Paid Training: Comprehensive training program to ensure you have the necessary skills and knowledge to excel in this role. * Full-Time, Seasonal role: Opportunity to work full-time, with seasonal flexibility. * Performance and attendance-based incentives, in addition to the base pay: Earn performance-based incentives and bonuses for meeting or exceeding performance goals. * The convenience of working from home: Work from the comfort of your own home, with a dedicated and private workspace. * Collaborative and supportive team environment: Join a dynamic and supportive team that fosters growth, development, and collaboration. * 401K Match: Comprehensive benefits package, including a 401K match. * Individual Coverage HRA (ICHRA): Access to individual coverage health reimbursement arrangements (ICHRA). * Paid time off (PTO): Generous paid time off policy, including vacation, sick leave, and holidays. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please let us know. Apply for this job