Experienced Remote Customer Service Representative – Delivering Exceptional Pet Parent Experiences for Chewy in Kentucky

Introduction to Chewy and Our Mission At Chewy, we pride ourselves on being America's #1 pet pharmacy, dedicated to providing an exceptional, memorable, and reliable experience for pet parents every time they interact with us. Our team is made up of strong, passionate individuals who are committed to delivering outstanding care and wellness services to our customers. We believe in fostering a culture of belonging, where every team member feels valued for their skills and contributions, and is recognized for their commitment and hard work. As a leader in the pet industry, we understand the importance of building trust with our customers and providing them with the best possible experience. That's why we're seeking an experienced Customer Service Representative to join our team in Kentucky. As a remote employee, you will be part of a dynamic team that is dedicated to making pets, pet parents, and pet partners super happy. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. About the Role In this exciting role, you will be responsible for engaging directly with our pharmacy customers who contact us via inbound calls and other communication platforms. You will research and problem-solve to determine appropriate solutions for our customers and follow up as needed to resolve issues. We're looking for individuals who can think critically, engage with our customers, and provide solutions while adhering to high safety and regulatory standards. As a Customer Service Representative, you will be the face of our company, and we're looking for someone who can "wow" our customers with their exceptional service skills. You will be part of a team that is committed to providing outstanding care and wellness services, and your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and service. Key Responsibilities Engage directly with pharmacy customers via inbound calls and other communication platforms to resolve issues and provide solutions Research and problem-solve to determine appropriate solutions for customers and follow up as needed to resolve issues Go above and beyond to "wow" our customers with exceptional service skills Think critically and engage with customers to provide solutions while adhering to high safety and regulatory standards Collaborate with other teams to resolve customer issues and improve overall customer experience Participate in ongoing training and development to improve knowledge and skills Essential Qualifications To be successful in this role, you will need: 1-2 years of experience working in a customer-focused environment Excellent communication skills, both written and verbal Ability to multi-task and think critically in a fast-paced environment Flexibility to shift schedule and work overtime as needed Must be able to pass a background check for a KY Rx Tech license Strong problem-solving skills and ability to resolve customer issues in a professional and courteous manner Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a remote or virtual environment Knowledge of pet health and wellness Experience with customer relationship management (CRM) software Bilingual or multilingual skills Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent communication skills : ability to communicate effectively with customers, both written and verbal Problem-solving skills : ability to think critically and resolve customer issues in a professional and courteous manner Time management skills : ability to prioritize tasks and manage time effectively in a fast-paced environment Adaptability : ability to adapt to changing situations and priorities Teamwork : ability to work collaboratively with other teams to resolve customer issues and improve overall customer experience Career Growth Opportunities and Learning Benefits At Chewy, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you will have access to ongoing training and development opportunities to improve your knowledge and skills. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a range of career growth opportunities, including: Professional development training and workshops Mentorship programs Cross-functional training opportunities Opportunities for advancement within the company Work Environment and Company Culture At Chewy, we're proud of our company culture and the values that we represent. We believe in fostering a culture of belonging, where every team member feels valued for their skills and contributions, and is recognized for their commitment and hard work. As a remote employee, you will be part of a dynamic team that is dedicated to making pets, pet parents, and pet partners super happy. You will have the opportunity to work from the comfort of your own home, with the flexibility to shift your schedule and work overtime as needed. We offer a range of perks and benefits, including: Competitive pay and benefits Flexible scheduling and remote work options Ongoing training and development opportunities Recognition and reward programs Opportunities for advancement within the company Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range that is commensurate with experience. We also offer a range of perks and benefits, including: Health, dental, and vision insurance 401(k) matching program Paid time off and holidays Flexible scheduling and remote work options Ongoing training and development opportunities Conclusion If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Chewy, you will be part of a dynamic team that is dedicated to making pets, pet parents, and pet partners super happy. You will have the opportunity to work from the comfort of your own home, with the flexibility to shift your schedule and work overtime as needed. Don't miss out on this opportunity to join a talented team of professionals who are passionate about delivering exceptional customer service. Apply today and take the first step towards a rewarding and challenging career with Chewy. Apply for this job