**Experienced Full Stack Customer Experience Strategic Support Analyst – Remote, Phone, and Live Support**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Full Stack Customer Experience Strategic Support Analyst to join our team of dedicated professionals. As a key member of our customer experience team, you will play a critical role in driving business growth, improving customer satisfaction, and ensuring seamless interactions across all touchpoints. **About blithequark** blithequark is a leading provider of innovative logistics and transportation solutions, dedicated to connecting people and possibilities around the world. With a strong commitment to customer satisfaction, we strive to deliver exceptional experiences that exceed our customers' expectations. Our team of passionate professionals is driven by a shared vision of creating a more sustainable, connected, and equitable world. **Job Summary** As a Full Stack Customer Experience Strategic Support Analyst, you will be responsible for providing strategic support to our customers, resolving complex issues, and driving business growth through data-driven insights. You will work closely with our cross-functional teams to develop and implement customer-centric solutions that meet the evolving needs of our customers. This is a remote, phone, and live support role, requiring strong communication, problem-solving, and analytical skills. **Key Responsibilities** * Provide strategic support to customers, resolving complex issues and driving business growth through data-driven insights * Develop and implement customer-centric solutions that meet the evolving needs of our customers * Collaborate with cross-functional teams to identify and prioritize customer needs, develop business cases, and implement solutions * Analyze customer and operational data to identify trends, opportunities, and areas for improvement * Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams * Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement * Participate in process improvement initiatives, identifying opportunities to streamline processes, reduce costs, and enhance customer experience * Develop and maintain documentation, reports, and presentations to communicate insights and recommendations to stakeholders **Essential Qualifications** * Bachelor's degree in a relevant field (e.g., business, logistics, operations, customer experience) * 2+ years of experience in a customer-facing role, with a focus on strategic support, issue resolution, and business growth * Proven track record of delivering exceptional customer experiences, with a strong focus on customer satisfaction and loyalty * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights-driven recommendations * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams * Experience with customer relationship management (CRM) software, data analytics tools, and project management methodologies (e.g., Agile, Scrum) * Strong business acumen, with a focus on driving business growth, improving customer satisfaction, and reducing costs **Preferred Qualifications** * Experience in the logistics, transportation, or supply chain industry * Certification in customer experience, customer service, or a related field (e.g., Certified Customer Experience Professional (CCXP), Certified Customer Service Representative (CCSR)) * Experience with quality improvement methodologies (e.g., Six Sigma, Lean) * Familiarity with cloud-based software applications, including Salesforce, Microsoft Dynamics, or similar platforms * Experience with data visualization tools, such as Tableau, Power BI, or similar platforms **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights-driven recommendations * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams * Strong business acumen, with a focus on driving business growth, improving customer satisfaction, and reducing costs * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences * Strong attention to detail, with a focus on accuracy and quality * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Career Growth Opportunities and Learning Benefits** * blithequark is committed to the growth and development of our employees, with a focus on providing opportunities for professional growth, learning, and advancement * We offer a comprehensive training program, including onboarding, coaching, and mentoring, to ensure our employees have the skills and knowledge needed to succeed in their roles * We encourage continuous learning and professional development, with opportunities for training, education, and certification in areas such as customer experience, customer service, and quality improvement * We offer a flexible work environment, with opportunities for remote work, flexible hours, and compressed workweeks **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced organization, with a focus on innovation, collaboration, and customer satisfaction * We have a strong commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is inclusive, respectful, and supportive of all employees * We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * We have a strong focus on work-life balance, with opportunities for flexible work arrangements, compressed workweeks, and paid parental leave **Compensation, Perks, and Benefits** * Competitive salary range: $70,000 - $80,000 per year * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Opportunities for professional growth, learning, and advancement * Flexible work environment, with opportunities for remote work, flexible hours, and compressed workweeks * Paid parental leave, paid sick leave, and paid vacation time * Access to a comprehensive training program, including onboarding, coaching, and mentoring * Opportunities for professional development, including training, education, and certification in areas such as customer experience, customer service, and quality improvement **How to Apply** If you are a motivated and customer-centric professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to the link below. Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including women, minorities, individuals with disabilities, and veterans. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. **Disability Accommodations** blithequark is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information]. We will work with you to provide a reasonable accommodation that meets your needs. **Confidentiality** blithequark is committed to maintaining the confidentiality of all applicants and employees. We will not disclose any information about your application or employment status without your consent, except as required by law. **Closing Date** The closing date for this position is February 10, 2024. We encourage you to apply early, as we will review applications on a rolling basis. Apply for this job