**Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experience**

At arenaflex, we're on a mission to revolutionize the way we serve our members, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our arenaflex family, you'll play a vital role in providing top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are comfortable working in a fast-paced sales environment, we want to hear from you! **About arenaflex** arenaflex is a leading financial institution dedicated to providing innovative financial solutions to individuals and families across the nation. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has created a unique culture that values the contributions of every team member. We're proud to offer a safe, inclusive, and supportive work environment that fosters growth, innovation, and community involvement. **A Day in the Life of a Remote Contact Center Chat Representative** As a Remote Contact Center Chat Representative, you'll be responsible for: * Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. * Providing support to ensure online membership applications are completed and submitted within a timely manner. * Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. * Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * Maintaining a strong working knowledge of arenaflex's products and services. **Key Skills and Qualifications** To succeed in this role, you'll need: * A High School Diploma or equivalent. * 1 year of experience in a customer service position. * Must meet the requirements for our Telecommuting Program. * Excellent oral, written, and telephone communication skills. * Strong problem-solving and member service skills. * Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. **Work Schedule and Requirements** * Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM. * Travel: Not necessary for this position. * Telecommuting: Possible for this position once training is complete. * Requirements include: + A dedicated workspace. + Secure and strong internet connection. + Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. + An environment free from loud noises or outside distractions. * The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. **Why Join arenaflex?** At arenaflex, we offer a comprehensive benefits package that includes: * Medical, Dental, and Vision Insurance with generous employer premium contributions. * Health Savings Account with employer contributions for eligible employees. * Employer-Paid Group Life Insurance. * Voluntary Dependent Life Insurance. * Paid Vacation & Sick Leave. * 15 Paid Holidays, including a Cultural Floating Holiday. * 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. * Paid Time Off to volunteer with approved non-profits and charities. * Tuition Reimbursement Program. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. **Apply Now** If you're passionate about delivering exceptional member experiences and are looking for a challenging and rewarding career opportunity, apply now to join our arenaflex team as a Remote Contact Center Chat Representative! Apply Job! Apply for this job