**Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to empower individuals and organizations to thrive in a rapidly changing world, and we're looking for talented individuals like you to join our team. As an Experienced Customer Sales and Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the face of arenaflex, providing top-notch support and guidance to our customers as they navigate our products and services. **What You'll Be Doing** As a Customer Sales and Service Representative at arenaflex, your responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting or exceeding sales goals * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Familiarity with arenaflex's products and services **What We Offer** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Competitive compensation and incentives * Comprehensive health and wellness benefits * 401(k) Savings Plan and stock incentive programs * Paid time off and adoption assistance * Tuition assistance and professional development opportunities * A dynamic and inclusive work environment that fosters growth and collaboration **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our culture is built on the principles of innovation, collaboration, and customer obsession. We're committed to creating a workplace that is inclusive, diverse, and empowering, where everyone feels valued and connected. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're passionate about delivering exceptional customer experiences and joining a dynamic team of innovators, thinkers, and doers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. **Compensation and Benefits** The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. We can't wait to hear from you! Apply Now! Apply for this job