Experienced Remote Chat Specialist – Automotive Customer Service and Lead Generation Expert

Welcome to blithequark At blithequark, we're passionate about delivering exceptional customer experiences in the automotive industry. As a leader in online chat solutions, we're seeking talented and enthusiastic individuals to join our team as Remote Chat Specialists. If you're a people person with a passion for technology and a knack for providing top-notch customer service, we want to hear from you! This remote opportunity offers the flexibility to work from the comfort of your own home, but you must reside in one of the specified states to be eligible. About the Role As a Remote Chat Specialist at blithequark, you'll play a vital role in engaging with customers online, representing our automotive dealer clients in a positive and professional manner. Your primary goal will be to turn conversations into leads, helping our clients generate revenue and drive business growth. You'll be the face of our company, providing accurate information, answering questions, and scheduling appointments – all while maintaining a friendly and approachable tone. Responsibilities Handle a wide variety of customer inquiries via online chat, providing timely and effective solutions to their queries Provide accurate information about our products and services, ensuring customers have a clear understanding of what we offer Narrow down on appointment information to schedule appointments, driving leads and revenue for our clients Capture customer contact information for lead generation and client review, helping us refine our services and improve customer satisfaction Summarize interactions based on customer needs for client review, providing valuable insights and feedback Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with industry trends and developments Qualifications To succeed as a Remote Chat Specialist at blithequark, you'll need: Previous experience in retail customer service or the automotive industry (preferred but not necessary) Basic internet and window-based computer skills, with the ability to navigate our online chat platform with ease Residency in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin A strong ability to multitask, with gaming experience being a plus (but not required) A positive and professional demeanor, with excellent written and verbal communication skills The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on customer satisfaction What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Chat Specialist, you can expect: A competitive hourly rate of $13.00 per hour A minimum of 40 hours per week, with opportunities for overtime and career advancement A comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, and vision insurance On-the-job training and paid time off, to help you refine your skills and maintain a healthy work-life balance Parental leave and a referral program, to support you and your loved ones The flexibility to work from home, with the freedom to create your own schedule and work environment Career Growth and Development At blithequark, we're passionate about helping our employees grow and develop in their careers. As a Remote Chat Specialist, you'll have access to: Ongoing training and development opportunities, to help you refine your skills and stay up-to-date with industry trends Career advancement opportunities, with the potential to move into leadership or specialized roles A supportive and inclusive work environment, with a focus on collaboration and teamwork Regular feedback and coaching, to help you achieve your goals and overcome challenges Company Culture At blithequark, we're proud of our relaxed, professional, and fun work environment. We believe in: Fostering a culture of inclusivity and respect, where everyone feels valued and supported Encouraging open communication and collaboration, to drive innovation and growth Recognizing and rewarding outstanding performance, with opportunities for bonuses and promotions Supporting our employees' well-being, with a focus on work-life balance and mental health How to Apply If you're a motivated and customer-focused individual with a passion for technology, we want to hear from you! To apply for this exciting opportunity, please: Check that you meet the qualifications and requirements outlined above Ensure you reside in one of the specified states and are able to work from home Complete our online application form, including your resume and a cover letter Answer our application questions, including: Do you own your own computer or laptop with a webcam and microphone? Are you able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT? Are you able to work five days a week, including a Saturday OR Sunday? Do you reside in one of the following states: Alabama, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin? Conclusion At blithequark, we're excited to meet our next team member! If you're a customer-focused and tech-savvy individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits, and a supportive work environment, we offer a unique and rewarding career path that's hard to find elsewhere. So why wait? Apply now and join our team of dedicated professionals who are shaping the future of online chat solutions! Apply for this job