Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Introduction to blithequark At blithequark, we understand the importance of finding the "right fit" for our team, and we take great care in selecting individuals who share our passion for delivering exceptional customer experiences. With our extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the highest standards. We leverage this expertise to provide innovative ideas and strategies for maximizing plan contributions and asset accumulation, setting us apart in the industry. As a leader in our field, blithequark is committed to fostering a culture of excellence, integrity, and customer-centricity. Job Overview We are seeking an experienced and skilled Remote Online Chat Specialist to join our team. As a Remote Online Chat Specialist at blithequark, you will play a vital role in providing top-notch customer service, responding to incoming live chats, and developing strong relationships with our clients. Your exceptional communication skills, ability to multitask, and adaptability will enable you to thrive in this dynamic and fast-paced environment. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Key Responsibilities Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluates customer interactions and elevates issues to the Online Chat Manager when appropriate, ensuring seamless resolution and minimal escalation Creates relationships with new customers to better understand and achieve their needs, providing personalized support and guidance Responds to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, utilizing strong problem-solving skills and product knowledge Promotes interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and providing valuable solutions to clients Consistently achieves established standards of the position, demonstrating a strong commitment to quality, efficiency, and customer satisfaction Continually portrays and projects a positive and professional image, maintaining a high level of integrity, empathy, and courtesy in all interactions Provides administrative support to the customer service team, assisting with overflow work, and other duties as needed, demonstrating flexibility and a team-oriented mindset Essential Qualifications High school diploma or equivalent, with a strong foundation in customer service principles and practices Experience in customer service, preferably in a remote or online environment, with a proven track record of delivering exceptional customer experiences Strong telephone etiquette, with excellent verbal and written communication skills, and the ability to articulate complex information in a clear and concise manner Familiarity with CRM tools, with the ability to quickly learn and adapt to new software and technologies Excellent communication skills, with the ability to manage multiple tasks at once, prioritize effectively, and maintain a high level of productivity in a fast-paced environment Ability to adapt to different personalities, with a strong emphasis on empathy, active listening, and conflict resolution Preferred Qualifications Previous experience in a remote online chat or customer service role, with a strong understanding of the challenges and opportunities associated with remote work Advanced knowledge of CRM tools, with experience in data analysis, reporting, and process improvement Strong technical skills, with the ability to troubleshoot common technical issues, and provide basic software support Experience working in a team-oriented environment, with a strong emphasis on collaboration, open communication, and mutual respect Skills and Competencies Strong problem-solving skills, with the ability to think critically, and outside the box Excellent time management and organizational skills, with the ability to prioritize effectively, and manage multiple tasks simultaneously Strong attention to detail, with a high level of accuracy, and a commitment to quality Ability to work in a fast-paced environment, with a high level of adaptability, and flexibility Strong interpersonal skills, with the ability to build rapport, and establish trust with clients, and colleagues Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Online Chat Specialist, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, with a focus on product knowledge, software training, and customer service skills Ongoing coaching and feedback, with regular performance evaluations, and opportunities for growth, and advancement Professional development opportunities, including workshops, webinars, and conferences, with a focus on industry trends, best practices, and emerging technologies Cross-functional training, with opportunities to work with other teams, and develop a deeper understanding of our business operations Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a Remote Online Chat Specialist, you will be working from the comfort of your own home, with the flexibility to create your own schedule, and work at your own pace. Our company culture is built on the following values: Customer-centricity, with a strong focus on delivering exceptional customer experiences Integrity, with a commitment to honesty, transparency, and ethics Teamwork, with a emphasis on collaboration, open communication, and mutual respect Innovation, with a focus on creativity, experimentation, and continuous improvement Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks, and benefits, including: Competitive salary, with opportunities for bonuses, and incentives Comprehensive benefits package, including health, dental, and vision insurance, with a focus on employee well-being, and work-life balance Flexible work arrangements, with the ability to work from home, and create your own schedule Opportunities for professional development, with a focus on growth, and advancement Conclusion If you are a motivated, and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will be part of a dynamic, and fast-paced team, with a commitment to excellence, and customer satisfaction. Don't miss out on this opportunity to join our team, and take your career to the next level. Apply now, and become a part of the blithequark family! Apply for this job